棕櫚樹度假村賭場

棕櫚樹度假村賭場

棕櫚樹度假村賭場
3.5
上午12:00 - 下午11:59
星期一
上午12:00 - 下午11:59
星期二
上午12:00 - 下午11:59
星期三
上午12:00 - 下午11:59
星期四
上午12:00 - 下午11:59
星期五
上午12:00 - 下午11:59
星期六
上午12:00 - 下午11:59
星期日
上午12:00 - 下午11:59
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3.5
3.5/5 分189 則評論
非常好
53
非常好
43
一般
42
17
糟透了
34

Giz m
1 則投稿
1.0/5 分
2025年1月 • 商務型
I booked through booking.com and it was a mess during check-in. I had booked 4 rooms for 6 and 4 nights respectively. Prepayment was made 4 times, but upon check in, the hotel only managed to find 3 rooms reserved. The first manager was helpful enough and settle on the spot for the forth room. However, the charges for the forth room did not consider the pre-payment made, while the other 3 rooms did.
I came to realise it only when I saw the transaction on bank app as there was no explanation on the charges during check in, except for the $100/night deposit requirement.
I went back to the counter and sought help from a different manager, Ms Jordan Whitehead, who did not listen nor try to understand the problem. Her advice to me was the transaction wasn't made by the hotel, despite bank app showed the merchant name is Palms Place Residential. She told me she can't do anything and pushing me to talk to the bank or booking.com. Then, also asked me to come back later to look for another manager instead. Unfortunately when I went back to the counter after a day and she was the manager on duty again, , she once again didn't show interest on my issues but insisted the bank made the charges and I should talk to the bank (while merchant name is the hotel...?????) All I wanted was just clarity on how much the hotel intend to charge, was it align with what I agreed to pay at booking.com and why the figure shown in the bank transaction wasn't correct. It is not her fault, but neither is mine. If its a system issue, then shouldn't the hotel rep identify it and help to rectify it? At the end, she printed the bills for me, I went back to study the bill and realised it was the pre-payment not counted.

In addition, from the bill she printed, I saw funny changes about the fridge charges, which I had not even opened it in the room.

Appreciate the hotel provide training to manager to handle problem better. It would be a much better experience if not because of the messiness of the charges and the unsympathetic and unhelpful manager I met. I wouldn't be posting here if there's proper help received.

Appreciate if you can advise someone to look at this matter. Thanks
發表日期:2025年1月8日
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。

MatB
內華達州拉斯維加斯12 則投稿
5.0/5 分
This review is based soley on the casino, I didn't stay in a room there just ended up there with my brother! After some drinking and getting stomped at some other casinos, we figured we would try palms as I haven't been there in many years. We had a blast! My brother is a big craps guy so he played more craps than BJ with me, but I stayed on BJ pretty much the whole time. We played with probably the most fun dealer I have had in Vegas in a long time (it seems like they are more uptight and less fun now) named Lacy. She was great at conversation, and double checked my hits when I got to drunk and tried to hit my 17 a few times LOL. I still ended up losing all of my money, but at least she made it fun while I did! There was a lot of people but thankfully she is a pretty quick dealer because some of the dealers that took over when she was on break were a lot slower and that is my pet peeve in blackjack. We both said we'd try to come back sometime this year, and if we do we'll definitely go look for Lacy again! I'm making sure to name her so I can remember who it was when we come back!
發表日期:2024年10月10日
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。
Hello Xeroized, we are so happy to hear that you enjoyed your visit with us. We greatly appreciate your patronage, and your kind shout out to Lacy. We would love for you to come back again!
發表日期:2024年10月15日
這則回應是管理階層代表的主觀意見,而非 Tripadvisor LLC。

Eerik G
2 則投稿
5.0/5 分
2024年8月 • 好友旅行
The services provided by Anastacia for our entire 5 day stay was impeccable. She ensured all accommodations were met with ease. I recommend the Palm simply because of her.
發表日期:2024年8月6日
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。
Thank you for choosing Palms Casino Resort!! We will pass your kind sentiments along to Anastacia and we hope to welcome you back again real soon!
發表日期:2024年10月2日
這則回應是管理階層代表的主觀意見,而非 Tripadvisor LLC。

J R
Reno27 則投稿
5.0/5 分
2024年7月 • 夫妻情侶
We are locals who love to visit the Palms Casino. We have eaten at the Sierra Vista Cafe numerous times and enjoy their breakfast specials. Their service has always been great, but we were fortunate to have Michelle as our server the past two visits. She was friendly, fast and professional! Thank-you Michelle.
發表日期:2024年7月13日
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。

Jennifer T
內華達州拉斯維加斯6 則投稿
1.0/5 分
2024年5月 • 好友旅行
You know I really used to love this place. The slots are pretty loose. The staff is pretty kind and their theaters bad ass. However, the last time I was at the Palms, I was at the bar I put $100 into the machine, played about five hands of video poker, five dollars a hand and then suddenly when I stuck my card in the machine, it came across the whole screen when I went to move it somehow placed a bet. I lost that bet which wasn’t a big deal cause it was only five dollars but then I couldn’t get, the card to stop displaying it’s dashboard on my machine so I remove my card when I did I lost my credit I had about $75-$85 in there. I asked the bartender what I should do and she said she would find someone to help me, I waited 20 minutes but my friends had to leave. I told the bartender 10 more minutes and no one ever came so I had to go cause I was everyone’s ride. Pretty sad to make you wait 30 minutes to recoup your money. It’s unfortunate I won’t be going there anymore.
發表日期:2024年6月21日
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。

Sheryl Shmidt
加利福尼亞聖地牙哥1 則投稿
4.0/5 分
Palms Casino offers an exhilarating gaming experience that combines sleek design with a vast array of games. The user-friendly interface ensures seamless navigation, making it easy to explore a diverse selection of slots, table games, and live dealer options. The platform's commitment to security is evident, with robust encryption ensuring player data remains confidential. A standout feature is the generous welcome bonus, providing players with a solid start. Customer support is responsive, enhancing the overall customer experience. While some may find the withdrawal process a tad lengthy, the overall thrill and variety make Palms Casino a compelling choice for both casual and seasoned gamers.
發表日期:2023年12月5日
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。

5.0/5 分
2023年9月 • 好友旅行
With so many places to choose in Vegas, and I stayed at 3 this trip, the staff was excellent. Whether it was the staff of Sandro Brasi, Tanya Miller, or Adam Apo, or dealer Ling Chou, or cocktail server Nathaly, or my casino host Patty, they couldn't have been nicer or more professional. I'm definitely going back again.
發表日期:2023年9月9日
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。
Hello Frequentraveler-6-8, we are so incredibly happy to hear that you enjoyed your stay with us. We greatly appreciate your patronage and your kind shout outs to so many of our amazing Team Members. We look forward to serving you again.
發表日期:2023年9月27日
這則回應是管理階層代表的主觀意見,而非 Tripadvisor LLC。

Valerie
7 則投稿
1.0/5 分
2022年11月 • 好友旅行
Table games are going to screw you over. I’m a local and a frequent craps player. So I know the game and how to call bets. I said “All bets off” when the dice rolled off the table. But they still took my money. When I questioned why they took my money, the guy JEFF said “dude you are on coke stop talking”. I only had three drinks. And to say that to me is extremely unprofessional. Very disappointed because I have never been treated like this.
發表日期:2022年11月16日
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。
Hello, Thank you for taking the time to give us this feedback. We sincerely apologize for this experience, these are not our standards, and we are actively working on making the right corrections. We have reached out to you directly, please check your inbox and reply when it is convenient for you. Thank you again for letting us know about your experience.
發表日期:2022年11月21日
這則回應是管理階層代表的主觀意見,而非 Tripadvisor LLC。

Lauren F
4 則投稿
2.0/5 分
2022年11月 • 商務型
One of the worst accommodations with some of the friendliest staff. The rooms are terrible, terrible. Open shower so it feels cold, slow flushing toilet, major lime scale on the sink, steam iron that doesn’t steam, non smoking room smells like smoke, light bulb on one lamp didn’t work, poor channel selection on tv. Fridge that was a mini bar is empty but filled with racks so you can’t use it, the chair in the room was chipped and worn. The carpet was dirty. I’m so glad I didn’t have to pay for this room if I had I would have left immediately and demanded a refund. Staff was extremely friendly and helpful aside from one annoyed security guard who was rude when I asked for directions. Also gaming was fun lots of activity on the machines, but the room in my opinion was not acceptable.
發表日期:2022年11月9日
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。
Hello, Thank you for taking the time to give us this feedback. We sincerely apologize for this experience, these are not our standards, and we are actively work on addressing all the concerns you mentioned. We have reached out to you directly, please check your inbox and reply when it is convenient for you. Thank you again for letting us know about your experience.
發表日期:2022年11月10日
這則回應是管理階層代表的主觀意見,而非 Tripadvisor LLC。

Hoben01
加利福尼亞長灘3,133 則投稿
3.0/5 分
2022年9月 • 單獨旅行
Decided to come here and check out the casino since it was now owned by the Yaamava tribe. When I got a players card saw big poster advertising 3:2 blackjack didn’t check to see if there were any limitations. If you had your yaamave players card it would work here. The casino is very well lit. Was checking out he sportsbook as a place to watch football games it’s run by William hill.
發表日期:2022年9月14日
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。
Hello and thank you for visiting! We sincerely appreciate your loyalty and are very glad you had a great time; we hope you visit us again soon. Thank you
發表日期:2022年10月20日
這則回應是管理階層代表的主觀意見,而非 Tripadvisor LLC。

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棕櫚樹度假村賭場 (拉斯維加斯) - 旅遊景點評論 - Tripadvisor

所有拉斯維加斯酒店拉斯維加斯酒店優惠拉斯維加斯限時優惠酒店棕櫚樹度假村賭場附近的酒店
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