TripAdvisor 餐廳方案

了解如何利用資源、最好方式及以善加使用 TripAdvisor 的秘訣,吸引更多饑腸轆轆的用餐顧客前往您的餐廳。

新奇刺激

熱門

餐廳業者如何在 TripAdvisor 驗證自己的身分

餐廳業者如何在 TripAdvisor 驗證自己的身分當您在 TripAdvisor 領取自己的餐廳清單時,您將必須驗證您的身分。 此額外的安全措施可以保護您和其他物業業者,避免遭受詐騙。 驗證身分非常簡單,這裡我們提供方法說明。

以電話方式驗證您的身分

您清單中包含的公司電話號碼,就會是我們撥打電話或傳送簡訊給您以驗證您身分使用的電話號碼。 視您在領取清單時指定的偏好選擇而定,我們的系統會以撥打電話或傳送簡訊的方式,將四碼驗證碼提供給您。 收到後,請在提供的方塊中輸入驗證碼,然後按一下「送出代碼」。

使用信用卡驗證您的身分

驗證身分最快也最簡單的方式,就是使用信用卡。 若要使用信用卡,請提供包含您姓名的信用卡資料。 我們只會以授權目的使用您的卡片,且不會向您收取任何費用。 系統會象徵性地向您的信用卡收取 1 美元以確認您的身分,但不會實際收取任何費用。

如要使用信用卡方式驗證,您就必須附上一些其他資訊。 此類資訊包括國家/地區、信用卡類型、信用卡號碼、持卡人姓名、到期日、卡片安全碼及其他帳單資訊,例如:您的姓名、地址、郵遞區號和電話號碼。 此類資訊的收集僅為驗證程序使用,我們不會在您的帳戶中儲存任何相關資訊。

完成使用您的信用卡驗證後,系統就會引導您前往管理中心首頁。

以電子郵件方式驗證

如果您的餐廳隸屬大型餐廳集團或連鎖,您或許就符合使用電子郵件驗證方式的資格。 如果是這種情況,您應可在領取程序中找到直接以電子郵件方式驗證的選項。 如果不是,您就要透過上述的電話或信用卡方式驗證您的身分。

上次更新時間: 2019年7月6日

How to Know If You’re Receiving Calls From TripAdvisor Users

How to Know If You’re Receiving Calls From TripAdvisor UsersYou may hear: “Hello, a TripAdvisor user is calling you,” the next time you pick up your restaurant’s phone. Here’s what it means for your business.It can be really difficult to tell where phone calls to your...

如何在 TripAdvisor 更新您的設施資訊

如何在 TripAdvisor 更新您的設施資訊確保您的設施資訊在 TripAdvisor 皆為最新且正確無誤,就可以輕鬆地讓顧客知道您餐廳可以提供的服務。 更新只需要幾分鐘的時間! 以下我們將說明如何在 TripAdvisor 更新您的設施。

更新設施資訊不但簡單而且免費

您只需要用幾分鐘的時間就可以更新設施資訊:

  1. 領取您的清單! 免費又簡單。 前往 tripadvisor.com.tw/Owners、找到您的餐廳、按一下領取您的清單,然後依照驗證步驟進行操作。
  2. 前往管理中心。 您可以在這裡編輯餐廳相關的資訊,也可以回應顧客的評論。
  3. 若要查看目前刊登的設施資訊或更新清單,請按一下「管理清單」下拉式選單,然後選擇「菜系和設施」。
  4. 編輯設施資訊。 向下捲動至「這間餐廳有哪些特色和設施?」,即可查看您清單中有哪些資訊。 若要編輯設施資訊,請按一下「編輯設施」。
  5. 勾選所提供設施旁的方塊,即可選擇您的設施。 如果是之前選擇、但您不想要刊登的設施,只要再按一下勾選方塊即可取消選擇。

從停車到高腳椅,顧客會查看所有資訊。 在 TripAdvisor 更新您的資訊,就可以協助顧客做出用餐地點選擇的明智決定。 更新完設施資訊後,顧客就可以在您餐廳清單的「詳細資料」部分中查看。

如需更多有關更新清單的資訊,請按一下這裡。

上次更新時間: 2019年8月3日

口耳相傳如何為這間餐廳帶來更多流量

口耳相傳如何為這間餐廳帶來更多流量

位於佛羅里達州邁阿密海灘的 Santorini by Georgios,相當了解如何取悅顧客。 對於負責人 Georgios Vogiatzis 和經理 Claudia Angurell 而言,他們每天都必須努力平衡成本同時打造令顧客難忘的體驗。 看看他們如何利用 TripAdvisor 來行銷物業、管理商譽並持續吸引顧客上門光顧。

歡迎光臨佛羅里達州邁阿密的 Santorini by Georgios

在佛羅里達州邁阿密溫暖而陽光明媚的海邊,有一間充滿希臘群島風格的餐廳。 Santorini by Georgios 供應海鮮料理,而傳統希臘風味美食更是這裡的一大特色,並廣受當地人和旅客的喜愛。

對 Santorini by Georgios 來說,最重要的就是滿足顧客。 Santorini 發現,如果顧客的個別體驗獲得重視,他們就會帶來更多流量。

...

How This Café Trains the Best Staff

How This Café Trains the Best StaffTaking the time to train your employees and empower them can help your business in more ways than one. Here’s how Mississippi's Starfish Café trains the best staff.

Training the best staff — and creating a restaurant culture that empowers them to be the best — isn’t just good for your restaurant. It’s good for your bottom line. The average turnover for American restaurants in 2018 was as high as 75%. That’s real money you’re losing, too — according to a recent study from Cornell’s School of Hotel Administration, losing and replacing an hourly employee can set you back $5,864. With a 75% restaurant turnover rate, that means losing up to $428,072 annually!

Welcome to Starfish Café, Mississippi

Take a trip to the state of Mississippi and you may stumble upon Starfish Café — one of the not-so-hidden gastronomic gems of the south. But what makes this little eleven table café so amazing is not just the great food. It’s also a job training program that prepares people coming from tough situations with life and kitchen skills for a bright future in hospitality.

Owner Diana Fillhart started her experience in the restaurant industry at age fourteen and never left. When she opened Starfish Café, passing on her hard-earned knowledge to her students became a way to pursue her passion.

The Starfish Method

One of the most important things, she says, is developing an understanding of all areas of restaurant operations. Says Fillhart, “We cross train intentionally so that everybody has a respect and an understanding for both [front and back of house].” This teaches staff how the whole restaurant works together regardless of what task they're working on that day.

After that, Fillhart uses reviews to emphasize observing and proactive hospitality skills. Says Fillhart, “It’s a training opportunity for our staff to talk about looking at issues from the customer’s vantage point and seeing what we can do to respond to what the customer wrote. It helps us teach them that a roving eye will always save you and other good practices about being aware and responsive.”

Reviews are a great way to get customer feedback, which can be used to train and motivate your staff. There are many ways to encourage guests to leave a review, but one of the most effective is simply training your staff to ask them at the end of their meal. Teaching them to do this is also a great way to encourage them to engage and connect with their guests.

If you ask Fillhart, the key to her program is hands-on experience. “We use: See it. Do it. Teach it,” says Fillhart. “If they see how you want it done, and then they begin to do it, the next thing you want to do is give them the opportunity to teach it. Because if they can teach it, they know it, they own it, it’s theirs.”

If you are working on training the best staff, Fillhart recommends emphasizing for them to: “Always be proactive with a customer, because they just want to know that you see them and they’re valuable.” For owners, she recommends having processes in place for staff to be successful: “[That way], you know they will be able to be successful — so that you can be successful.”

上次更新時間: 2019年8月16日

口耳相傳如何為這間餐廳帶來更多流量

口耳相傳如何為這間餐廳帶來更多流量

位於佛羅里達州邁阿密海灘的 Santorini by Georgios,相當了解如何取悅顧客。 對於負責人 Georgios Vogiatzis 和經理 Claudia Angurell 而言,他們每天都必須努力平衡成本同時打造令顧客難忘的體驗。 看看他們如何利用 TripAdvisor 來行銷物業、管理商譽並持續吸引顧客上門光顧。

歡迎光臨佛羅里達州邁阿密的 Santorini by Georgios

在佛羅里達州邁阿密溫暖而陽光明媚的海邊,有一間充滿希臘群島風格的餐廳。 Santorini by Georgios 供應海鮮料理,而傳統希臘風味美食更是這裡的一大特色,並廣受當地人和旅客的喜愛。

對 Santorini by Georgios 來說,最重要的就是滿足顧客。 Santorini 發現,如果顧客的個別體驗獲得重視,他們就會帶來更多流量。

...

Pin It on Pinterest