因为疫情的缘故，很多中国人的订单取消了。我们因为和双方父母约定好一起来，他们都很期待，而且北京当时情况还不错，就正常前往。在这里给婆婆庆祝生日，工作人员都超级友好，还讲解了当地人起名字的小故事，很喜欢这里。 We are very appreciate the nice arrangement for the rooms and the celebration of my mother in law’s birthday. The ladies and gentlemen in the resort are always willing to help. We are sure that working there would be a very happy thing to do because smile is on their face at all times. This is an incredible stay and we would love to stay in your resort again.
RenBali（Renaissance Bali Uluwatu Resort & Spa 的Director of Marketing Communications & PR）的回應
回覆日期：2020年3月10日
Greetings from Renaissance Bali, Thank you for such an amazing review. We are very happy to know that you had an enjoyable stay and that you get to celebrate important moments with your family, especially your mother-in-law’s birthday. We are also delighted to hear that you felt well taken care of by our ambassador. Please do let us know if there is anything that we can do to make your next stay even more relaxing and memorable. We sincerely look forward to the pleasure of welcoming you and your family back to the resort again soon. With warm regards, Aulianty Fellina Director of Marketing Communications & PR
RenBali（Renaissance Bali Uluwatu Resort & Spa 的Director of Marketing Communications & PR）的回應
回覆日期：2020年3月8日
Greetings from Renaissance Bali, Thank you for staying with us and for taking the time in leaving such a fantastic review. We are delighted to hear that you had a relaxing stay where you can unplug from the hustle and bustle of a big city. Regarding service delivery, we are thrilled to hear that you felt well taken care of by our ambassador, therefore, I will personally extend your kind recognition towards Michelle, Sintya, Wulan and the entire team for going above and beyond. We take great pride in everything we do including offering mouth-watering culinary selection at each of our outlets and we are very happy to know that you are impressed with the breakfast buffet where you can savor Asian to the Western, Juice bar to the crepe station. Next time you are back at the resort, be sure to take advantage of our complimentary shuttle to Roosterfish Beach Club where you can sip and swim by the ocean. Please do let us know if there is anything we can do to make your next stay even more relaxing and memorable. We look forward to the pleasure of welcoming you back to the resort again soon. With warm regards, Aulianty Fellina Director of Marketing Communications & PR
RenBali（Renaissance Bali Uluwatu Resort & Spa 的Director of Marketing Communications & PR）的回應
回覆日期：2020年2月23日
Greetings from Renaissance Bali Uluwatu, Thank you for taking the time in leaving such great feedback based on your recent stay with us. Regarding location, we might be tucked away from the crowd but it allows our guests to unplug from the world as they have uninterrupted relaxing getaway away from the hustle and bustle of a big city. Thank you for your review. We look forward to the pleasure of welcoming you back to the resort again soon. With warm regards, Aulianty Fellina Director of Marketing Communications & PR
Dear Mr. Utpaljeet Baruah,
Thank you for your recent stay at our hotel. Please be assured that we take the circumstances you reported to us with the utmost seriousness required. We have thoroughly investigated this matter and have shared the result with you in person.
We remain at your disposal should further assistance is required.
Regards,
Martin Ehlers
General Manager
