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阿亞拉卡馬拉度假村
Ayara Kamala Resort & Spa

727 則評論
排名第 1 (共 41 間) 的卡馬拉酒店
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旅客 (906)
360
全景 (9)
客房及套房 (324)
卓越獎

詳情

地點
清潔與衛生
服務
划算度
卓越獎
物業設施
游泳池
餐館
免費高速上網 (WiFi)
有健身房的健身中心
客房服務
免費泊車
Spa
附早餐
乾洗服務
供應早餐
兒童活動 (適合兒童/家庭)
公用無線網路
宴會廳
戶外游泳池
接駁車服務
會議室
桑拿
機場接送
洗衣服務
浴缸
禮賓服務
精通多國語言服務人員
網球場
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小吧台
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特別優惠:套裝優惠
727則評論
1,275 張相片
20 條問答
0 則客房貼士
旅客評分
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  • 中文 (香港 [中國] )
我會強烈推薦這個度假村。我們住了8個晚上,而這裏正是我們想要的:美麗,安靜,周到的服務,美味的食物,寬敞的房間和良好的位置。那裡的一切都井然有序。水療也不錯。太好了,謝謝你們!
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Stay 2 nights on my honey moon, however hotel notice to me that you can not use poor due to party, and just put paper to my room. If I know this, I will choice other hotel. Very bad for this experience, and no any apologize from you hotel, actually that’s worse point in my honey
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Masha S(阿亞拉卡馬拉度假村 的Manager)的回應
回應日期:1 週前
Dear Daydream39607955796, Warmest greetings from Ayara Kamala Resort & Spa! Thank you for your feedback on your stay here and for choosing to stay with us. We are very sorry about your negative experience, and have investigated your particular issue. During the time you stayed here, yes we had a reception and had to close out the main swimming pool. However, we have blocked out another main swimming pool in a private villa within the resort for our guests, and have written this in the letter to place into your room as an alternative option. Every time there is a change within the hotel services, we provide another option for our customers, and should there any concerns, our staff are here to listen and assist with resolving any issues. However, during the day, we have had no reports or complaints, thus making it difficult for us to resolve the dissatisfaction. Once again we apologise for your experience and if you have any further concerns please do not hesitate to contact us. Warmest regards from all of us here, Ayara Kamala Resort & Spa Team
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酒店很僻靜 適合泡酒店一族 有伯爵旅拍的點 房間直面大海 景觀不錯,早餐也非常豐盛,感謝服務人員sakol, dew, Tammy, aee, joke的熱情服務。
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並沒有一個美好的開端,我們房間的淋浴和浴缸里都沒有熱水而且水還很小,當我們告訴酒店后,他們很快安排了一個人來進行維修,當這些問題本該被處理好之後,問題依然存在,而且按摩浴缸里噴出來樹葉和髒水。再次投訴之後,酒店的團隊向我們道歉,很快就給我們昇級了房間,那裡有私人遊泳池,而且還給我們贈送了沙冰和香檳。他們真的很擅長處理房間問題,這些員工值得被表揚。可能沒有按照我預期的那樣開始,但是我真的很喜歡這個結局!
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我們訂的是池畔客房,很不錯,但直到下午的時候才能有幾個小時的陽光,如果你是想要來晒黑的,那麼就沒有什麼意義了。食物也一般,但附近有很多不錯的餐廳,可以坐接駁巴士或出租車去,只要300銖。酒店後面有很多樓在施工,但沒有影響我們的入住,但需要考慮一下因為我們並沒有被告知這種情況。我們很享受我們的入住,新年前夜的晚宴很歡樂但參加的人不多。我們不會再住這裏了,這裏需要一些關愛和維護,沒有達到其他同價位酒店的水準。
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Masha S(阿亞拉卡馬拉度假村 的Manager)的回應
回覆日期:2019年1月15日
Dear Khun Stanleycromo, Warmest greetings from Ayara Kamala Resort & Spa! Thank you for your feedback on your stay here and for choosing to stay with us. It was an honour to have you here for New Year's Eve, and it was wonderful to spend it with you, we are so glad you enjoyed it. We are sorry to hear that you did not feel the food was up to much, our restaurant manager has asked you regularly if you enjoyed your breakfast, with positive feedback. However, if you wish to elaborate so that we can improve for you and future guests by email please feel free to let us know more details. In regards to the building work, as our hotel is situated on the opposite side, not facing those, but to the Andaman sea, and as we have conducted a meeting with the project manager with an agreement to please not make noise or disturbance, and so far we have not had any complaints, thus it is why we do not inform our customers, because we make sure that external constructions do not disturb our guests, both in terms of noise and view, especially because the resort faces the Andaman and not the road. In regards to the sun, as we are on the west coast, facing the sea and sunset and not sunrise, our room does not have sun from the morning to evening, but rather lunchtime to evening. We apologise for the inconvenience. We are also sorry to hear that you feel the resort is not up to standard in our price range, but we will make sure to continue our maintenance works and projects consistently and ameliorate our products and services for our valued guests. We wish you the very best back home and hope to have the opportunity to welcome you here again soon! Warmest regards from all of us here, Ayara Kamala Resort & Spa Team
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往前
相簿類別
所有照片旅客客房及套房泳池及海灘用餐 商務中心及活動室家庭及遊樂區
由 TripAdvisor 專門委託拍攝的專業相片阿亞拉卡馬拉度假村
The Grand Villa with Private Infinity Pool at the Ayara Kamala Resort & Spa
由 TripAdvisor 專門委託拍攝的專業相片阿亞拉卡馬拉度假村
The Grand Thai Room with Private Pool at the Ayara Kamala Resort & Spa
由 TripAdvisor 專門委託拍攝的專業相片阿亞拉卡馬拉度假村
The Grand Villa with Private Infinity Pool at the Ayara Kamala Resort & Spa
由 TripAdvisor 專門委託拍攝的專業相片阿亞拉卡馬拉度假村
The Grand Thai Natural Room with Ocean View at the Ayara Kamala Resort & Spa
管理層提供的相片阿亞拉卡馬拉度假村
Deluxe with Pool Access
往前往後
12345664
What type of outlets are in the rooms ?
Asian Three pins but they have converters a available
1 個推薦
How late does room service deliver?
Don’t remember exactly, but I think 9:30 ish.
1 個推薦
Warmest greetings! Yes certainly it is possible, please let us know which dates and room you would like to book and we can help you. Warm regards,
0 個推薦
New Year’s Eve gala dinner any good ? Thank you
Hi does hotel provide free shuttle bus to patong beach
No. The hotel provides a free shuttle only to nearby Kamala beach. To get from the hotel to Patong beach will cost you, for a taxi, probably near $25 or $30 USD.
1 個推薦
往前往後
1234
價位
US$135 - US$477 (根據標準客房的平均房價)
別名
ayara kamala resort and spaayara kamala hotel kamala
位置
泰國布吉卡圖卡馬拉
客房數量
42
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