Hi Hotel Relax! I have stayed in your hotel in last year December and was charged a deposit of NT$1000. I was told it will be refunded. 5 months has passed and I still have not received my refund. May I know when can I get the refund?
Hi Ken, we always do pre-authorization as deposit (NOT SALE) , this is just to hold your credit not payment for a while you stayed here. The bank may give the message shows "CHARGE or SALE" to make feel you have been charged but actually its not, I think it should be released back already.
If you have any questions, please feel free to contact us anytime.
Thanks a lot!
Is it a sheltered walk from train station exits to hotel? Which exit should we take?
We have elderly & young children. Plus 4 big luggages. I'm concerned about going to hotel from HSR Taipei in rainy weather. Is the exit near hotel linked to Taoyuan Airport MRT station? Thank you.
Whichever you might arrive here by HSR or Taoyuan MRT, finally, you also have to get to Taipei Main Station building then walking to here less 10 minutes. We are sorry that we do not have got any sheltered walk but we do have subway walk. But, I say seriously, we do not suggest you to try, even we local taipei people are easy to get lost.
GO taipei station then WALk here, it is you best choice.