Cassie C（Sandals Grande St. Lucian 的Sandals & Beaches Review Coordinator）的回應
We regret to hear that we did not fully meet your expectations for service and quality. We have many guests who feel the direct opposite and have boasted of our luxurious accommodations. As hoteliers we realize that there is always room for improvement and feedback is crucial in this process so we thank you for your review. We strive to meet our motto: Luxury All-Inclusive Vacations for Two People in Love. We are in a constant state of evolving our resorts and updating our amenities so I will be sure to send your feedback to the relevant departments. Thank you for your feedback. Regards, Cassie C.