Sonia P(Barceló Torre de Madrid 的Director de Relaciones Públicas)的回應
回覆日期:2018年7月14日
Dear Thomm, First of all we would like to thank you for taking your time and sharing your feedback about your recent stay in Barcelo Torre de Madrid with the TripAdvisor Community. In Barceló Torre de Madrid, we know how important it is to offer our guests a quality rest and comfort, for this reason we work as a team, paying the utmost attention to every detail and providing our clients a personalized service in order to guarantee great experiences and create unforgettable memories that makes our brand being recognized as synonymous of quality and excellence. We are delighted to know that you enjoyed your stay and that the hotel, and our staff were able to exceed your expectations and give you a pleasant experience with 100% satisfaction, specially Nathalie from Concierge. Thank you so much because this is our greatest reward! Be sure that we will share your comments as they are a source of motivation for all of us. Once again, we thank you for sharing your opinion about your recent stay and we hope to have the opportunity to welcome you soon at Barceló Torre de Madrid. Best Regards, Public Relations & Premium Level
Sonia P(Barceló Torre de Madrid 的Your Public Relations Team)的回應
回覆日期:2018年6月23日
Dear Guest, We want to thank you for sharing such a beautiful and sweet comment regarding your stay with us at Barceló Torre de Madrid with the rest of TripAdvisor community. As a special occasion, your 50 anniversary, it was a real pleasure for all the team making your celebration even more special, and we are thrilled to know we got it! Your words referring our professional staff attention are such a great source of motivation for all the team! Undoubtedly, we will share them with the rest of our team. It is fantastic to know you liked the room we specially chose for you. In Barceló, we know how important is assuring comfortable and equipped rooms to provide the best rest and comfort to all of the guests. We are looking forward to welcoming you again very soon! Best regards, Your Public Relations Team