Dear manny100, We're so glad to know that you enjoyed our city as well as the hotel itself and its Rotonda. Thank you very much for sharing your experience about your visit! Looking forward to welcoming you back in the very near future, My best regards, Paloma Hidalgo Rooms Division Manager
Dear AZtravler71, Thank you very much for such an amazing review and for your loyalty to Marriott Bonvoy! I have shared your valued feedback with the hotel team to celebrate that we were able to exceed your expectations with the service provided by our staff. Looking forward to welcoming you back in the very near future, Warm regards, Paloma Hidalgo Rooms Division Manager
Dear Piolin123, On behalf of the Management team at The Westin Palace Madrid, we would like to thank you for your visit. We appreciate you taking the time to detail your recent stay at our property. Our hotel prides itself on providing five star service, yet in some cases, mistakes can occur. We apologize for the experience that you encountered in our Food and Beverage & Reception department, and please know that this is certainly not our standard. Rest assured, we took the necessary measures to do an internal follow up with our staff to ensure that all our guests have a flawless experience in the future in similar circumstances. We most certainly hope you will give us another opportunity to service you again in the future. Please don't hesitate to contact me directly to book your next visit or to discuss in length your experience at: daniel.navarro@marriott. Best Regards Daniel Navarro Assistant Front Office Manager
Dear Maria S, Thank you very much for choosing to stay at The Westin Palace, Madrid and thank you for sharing your valuable feedback regarding your recent stance. We are delighted to read your kind words describing your experience with us and to heard that you enjoyed the service provided by our associates, which is our main focus and please, note I've shared your comment with the hotel team to celebrate your satisfaction in every aspect of your stay. We look forward to welcoming you again soon. My best regards, Emilio Sánchez - Guest Relations
Dear 100julesf, Thank you very much for sharing your most memorable experience regarding your recent stay with us. We are delighted with your amazing descriptions and we are glad that we were able to exceeded your expectations in every aspect of your stay. I've shared your comment with the hotel team to motivate them and celebrate your completely satisfaction. Thank you again for choosing to stay with us and we look forward to welcoming you again soon. My best regards, Emilio Sánchez - Guest Relations