Thank you for the comments, We do apologize for the inconvenience. As policy, our staff make their any matter our customers found during the stay always aiming to fix the issue in the moment. We have inform our F&B managers to take the necessary steps to assure this punctual problem will not happen again, They have been also informed of your feeling about the prices. By other way, it is true We are seven kilometers away of down town but all the way spends fifteen minutes by subway without any transfer. Thank you again for sharing. Best regards. Juan Félix Diez Casín Assistant Front Office Manager
Thank you very much for your post, We profusely apologize for not cover completely your expectations with our service. Your opinion is of great importance to us and helps us to improve our site and our service. On behalf of AC Hotels by Marriott, We deeply apologize for any inconvenience. Thanking you for your collaboration, We remain at your disposal and hope to welcome you in AC Hotel Cuzco in the future. Best regards, María Rodríguez Rooms División Manager
Thank you for your post, We profusely apologize for not cover completely your expectations. Your opinion is of great importance to us. We can note, that your stay did not be a satisfactory one at all due to the sound insulation. On behalf of AC Hotels by Marriott, We apologize profusely for any inconvenience. We will make your views known to the Maintenance Department for future reforms It is our pleasure to know that the rest of our services have pleased you Thank you again for sharing Best Regards Enrique Tornel