Dear Guest, We would like to thank you for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Plaza Hotel Catania with only the best there is to offer. Respectfully, Sabrina R. Staff reception
Luca T(Plaza Hotel Catania 的Direttore generale)的回應
回覆日期:2019年2月16日
Dear guest, We are sorry to learn that your experience in our hotel does not has been appreciated. Regarding the fragrance of our room, we had tested a new fragrance for the environment, but we realized that it was not appreciated, which is why we immediately proceeded to change it. I did not understand what happened in the restaurant, anyway, i'm very sorry. Hoping for a new opportunity to ospitarla here at the Plaza Hotel Catania. I offer my most cordial greetings. Luca Trovato General Manager
Dear Guest, Thank you for your review and thank you for choosing Plaza Hotel Catania. We are happy to know that the whole staff made your stay enjoyable. See you again in Plaza Hotel Catania! Best Regards, Giusi, Staff Reception
Dear Francesco, Many thanks for your review. We are very happy to know thath you felt satisfied from your stay, and you also booked for next year! See you soon. Regards, Giusi, Staff Reception