Dear Sir, we really appreciate you taking the time to share your experience with us, and would like to thank you for giving us 4 stars. Our hotel prides itself with the great service our team delivers, and to hear you have received this service is excellent. Great feedback like yours inspires our team to continue to deliver their great service. At the same time, it also allows us to make improvements where needed. Please be assured that all your comments will be taken on board for immediate actions. If there is anything, we can help with regarding any future reservations with us, please do not hesitate to get in touch. We truly hope we will have a chance of welcoming you again soon in occasion of other stays, closer to your desires and during which to go on in enjoying delicious moments at the Etnea Roof garden. Very best regards, Massimiliano Torre General Manager Palace Catania | UNA Esperienze
Dear Madame thank you for staying at the Palace Catania | UNA Esperienze we really appreciate it. We are delighted to hear that you enjoyed your stay, especially our great location that is very convenient for tourists who want to explore Catania as there is easy access to transport links, locals and historical landmarks. We are also so happy to hear that you received great services and like the panoramic views of out Etnea Roof Bar & Restaurant. We also like you mentioned of our team, who aims to provide our guests with a lovely experience from the moment they arrive to when they depart and event after. Thank you for your feedback and we hope to have the opportunity to welcome you back in the future and in the other hotels of Gruppo UNA as well. Kind regards, Massimiliano Torre General Manager Palace Catania | UNA Esperienze
Dear Madame, we would like to thank you for your valuable feedback. We appreciate you took the time to highlight our amazing location and how great our team and our services are. We hope that you consider staying with us again should your travels bring you to Sicily. Warmest regards, Rita Monfrini Guest Relation Palace Catania | UNA Esperienze
Dear Sir, Thank you for your glowing review! What a treat to read that you enjoyed everything from our services to our enviable location in the heart of Catania. We are also happy to know that you have noticed how our hotel is the most popular, with lots of valuable guests and travellers loving their “UNA Esperienze" in Sicily. Our Italian hospitality is the key for a successful stay experience, where you are the protagonist, while discovering the best of the territory, food and culture. We greatly appreciate your endorsement and hope to have the pleasure of welcoming you back again soon. With gratitude, Rita Monfrini Guest Relation Palace Catania | UNA Esperienze
Dear Mr. Andrew M Thank you very much for your review and recommending Palace catania | UNA Esperienze to the huge TripAdvisor's travellers community. We are glad you had an excellent and comfy stay in every way, enjoying the best for the territory, culture and food, especially on our panoramic Etnea Roof Bar & Restaurant, a jewel here in the city centre. We are also so fortunate to have an outstanding team here, who are very helpful and truly enjoys what they do, in order to provide to every guest with his/her stay, as they wish. Please reach out to us directly for your next visit. We will ensure another 5-STAR experience on your return. Be well! Best regards, Rita Monfrini Guest Relation Palace Catania | UNA Esperienze