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聖雷莫皇家酒店
Royal Hotel Sanremo

1,152 則評論
排名第 3 (共 42 間) 的聖雷莫酒店
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Corso Imperatrice 80, 聖雷莫 意大利
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旅客 (1269)
360
全景 (64)
客房及套房 (324)
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詳情

地點
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尋找聖雷莫的家庭旅遊酒店一點也不難。聖雷莫皇家酒店就是旅客的好選擇。 聖雷莫皇家酒店提供旅客多種設施或服務,例如:平板電視、小吧台和空調設施,而且免費無線網絡也使旅行時上網變得輕鬆簡單。 酒店提供客房服務和禮賓服務,讓旅客的入住體驗更佳。此外,酒店也有提供游泳池和免費早餐,非常方便。自駕前往的旅客,不妨使用酒店的免費泊車。 對 Basilica Concattedrale di San Siro (0.6 km) 和 Forte Santa Tecla (0.8 km) 等著名地標有興趣的旅客,聖雷莫皇家酒店就在附近,到聖雷莫旅遊時,可選擇在此住宿方便參觀。 如果你想找 BBQ 燒烤,不妨試試 Manik - L'Officina del Burger、La Bionda 或 Solentiname 等餐廳。這些餐廳皆位於聖雷莫皇家酒店附近。 有興趣探索聖雷莫嗎?不妨看看花園之一,例如:Giardini di Villa Ormond 和 Giardini Nobel。 聖雷莫皇家酒店的地理位置極佳,鄰近聖雷莫的熱門景點,讓你的旅程輕鬆又有趣。
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物業設施
免費泊車
免費高速上網 (WiFi)
泳池
有健身房的健身中心
免費早餐
沙灘
單車租賃
托嬰服務
泊車設施
免費互聯網
WiFi
公共 WiFi
互聯網
溫水浴缸
泳池/海灘毛巾
景觀泳池
室外泳池
熱水池
酒吧/休息室
餐廳
提供早餐
自助式早餐
泳池酒吧
池畔酒吧
網球場
允許攜帶寵物 (可帶狗/寵物)
機場接送服務
租車服務
提供上網服務的商務中心
會議設施
宴會廳
會議室
Spa
雙人按摩
全身按摩
按摩服務
行李寄存服務
禮賓服務
外幣兌換服務
管家服務
乾洗服務
洗衣服務
熨燙服務
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客房特色
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私人陽台
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保險箱
小吧台
平面電視
客房類型
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1,152則評論25 條問答0 則客房貼士
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在聖雷莫皇家酒店的牆壁上,你可以發現這裡有非常古老的歷史。這家旅館在許多年裡一直保養得很好。房間和公共區域都很棒。它位於地中海沿岸,地理位置也很好。
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我最近剛剛在這家酒店裡度過了一周的假期。服務員真是太不可思議了,非常幫忙,前台員工給我推薦了附近幾家非常棒的餐廳。我是在網站上直接做的預訂,房間的實際大小讓我有點失望,儘管從房間里能欣賞到很不錯的景色,還有一個很可愛的陽台。我的印象里,唯一的缺點是在泳池地區,我感覺遊泳池周圍的地面真的需要好好裝修一下了。話雖如此,我們在泳池旁邊的餐廳用過兩次餐,我吃的都是自助餐,雖然價格比較貴,但真是豐盛的大餐,還有小吃櫃檯也非常好。我很願意哪天再次光臨,這是目前為止我認為在聖里諾最好的酒店。如果泳池地區裝修過以後,這裏真會是個非常不錯的酒店。
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酒店庭院美麗,視野開闊,員工友善,不過無線卻很差,網速很慢。房間需要翻新下。自助早餐很棒。離市中心很近。現在什麼都数字化了,看報紙聽音樂用這樣的無線網絡真是受不了,又慢又不穩定。
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RoyaHotelSanremo(聖雷莫皇家酒店 的Direttore generale)的回應
回覆日期:2014年10月21日
Dear Guest, Thank you very much for having chosen the Royal Hotel Sanremo for your recent stay and for taking the time and trouble to share your experience. I am delighetd to learn that in general you enjoyed the days spent with us, finding our location, breakfast offer and staff excellent. Both positive and negative comments are welcome and useful to improve our standards of facilities and hospitality. We are aware that leisure time spent by clients is precious and that first class treatment, very high level of comfort and care of details are expected. I noted at the same time the critical points you put in evidence. Please allow me to express my sincere apologies and regret for any inconvenience occurred and for the discomfort you felt during your stay as well to to clarify our position. Concerning your complaint about the slowliness of the Wi-Fi connection within the hotel area, unfortuntaley it depends from our provider, but I assure you that the problem will be solved during the forthcoming closing months as already planned among our top-list works to optimize the service and avoid future occurrences. Therefore in January the connection will be already in perfect working order. With regards to the rooms which you didn’t appreciate, I invite you to consider that most of them are renovated, each with its own style and decor. According to our regular renovation plan, we restyle 10 rooms per year, therefore the most aged one can be maximum 13 years old. In addition to this, I would like to update you in a more extensive way. Guests’ satisfaction represents our priority. To achieve this, every year we plan important maintenance and renewal works with a blend of tradition and innovation during our seasonal closing period in fall and winter. The comments of our clients are kept in due evidence when we finalize our short- and medium-term investments. Team trainee courses are also organised up to 4,200 working hours per year. We have been devoting many efforts and much passion for 142 years to keep our property always appealing, being reward by loyalty from numerous regular guests who love and appreciate our historical hotel, its charm and atmosphere which differ from a hotel chain or a new property. Of course, despite our true commitment, sometimes some negative aspects may arise. Last but not least, our score on Tripadvisor for which we have been receiving the Certificate of Excellence since 2010, reaches 85% placing the Royal among the top-ranked hotels in the area. With Booking.com our score is 9.1%, while at the yearly inspection of the Leading Hotels of the World in July, strictly run by a “mistery guest”, our score totalized 86.1% ranking us at the second position among our competitors from Santa Margherita to Saint-Tropez, including the Principality of Monaco. There results, higher that the ones achieved in the previous years, make us proud and highly motivated. Feeling confident that our position has been clarified, I reiterate my apologies and I would be delighted to welcome you again among our valued guests in the future, should you consider to give us the chance and plan to come back to the Italian Riviera of Flowers. We will do the umost to make your stay most relaxing and enjoyable showing you that your critical remarks have not been expressed for nothing and making you forget the negative issues you experienced. In the meantime, I wish a lovely continuation of the season and send you my warm regards from sunny Sanremo, Marco Sarlo General Manager
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酒店的各方面都很糟糕,我都不明白它是怎麼獲得5星的。我們提前預定了2天的套房,但實際只住到2個小房間。投訴后他們換到了有單獨餐廳的客房。傢具陳舊、臟、臭。淋浴間的地板濕滑害得我摔倒。洗澡睡覺都不舒服。第二天我們就準備離開,但他們卻不願意退還剩下的房費,我們只能放棄離開。
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RoyaHotelSanremo(聖雷莫皇家酒店 的Direttore generale)的回應
回覆日期:2014年10月20日
Dear Guest, I refer to your review on Tripadvisor concerning your recent stay at the Royal Hotel Sanremo and I thank you very much for taking the time and trouble to share your experience. I assure you that we constantly strive to meet our guests’ needs and expectations. Both positive and negative comments are welcome and helpful to improve our standards of facilities, hospitality and service. We are perfectly aware that leisure time is much precious and that first class treatment, very high level of comfort and facilities, excellent service and care of details are expected. I carefully investigated and look into the matter with the concerned staff departments. First of all, please allow me to express my sincere apologies and regret for deep dissatisfaction and discomfort you felt as well as to clarify our position. You booked a special offer through our website from October 10th for 2 nights for two persons in a sea-view suite, requesting a non-smoking room and an upgrade based on availability. The price of the promotion was very convenient as it was the one quoted for a standard room with hill view in our peak season and the following points that you accepted were clearly specified: -fulI prepayment is required and is not refundable in case of modification, cancellation or no-show -the total amount of the stay, including 10% VAT, will be charged on your credit card at time of booking -cancellation policy: no changes or cancellations allowed. According to your booking, you were assigned suite n. 433 of 55 sq m, recently renovated, which you didn’t like, as you found it too small, maybe because it has a little balcony. You complained and our Front Desk employee, trying to understand which kind of rooms available could better satisfy your requirements and showing you his willing to assist you at the best, introduced you suite n. 510 on the top floor of 42 sq with a a corner terrace of about 50 sq m overlooking the sea. You immediately accepted this room which was renovated last year, but later the Reception was informed by our Housekeeper that you were not satisfied yet and finally you were showed the Suite Imperatrice n. 410 overlooking the sea and the Russian Church, without balcony. It has one bedroom, one sitting-room, two bathrooms totalling 80 sq m and it was inaugurated six years ago. You accepted this change for which you looked happy and thanked the Reception employee. Of course it would have been our pleasure to upgrade you to either our new exclusive Suite Sissi of 111 sq m or Suite Aurora of 94 sq m both inaugurated in February 2014, but unfortunately they were not available during your stay. In the morning you informed the Reception about your decision to ckeck-out one day earlier. You were explained that, according to the above-mentioned policy you should have read and noted, you were not entitled to any refund. With this regard, please kindly consider, that the same policy applies to airline companies which don’t refund non-reimbursable tickets to travellers who decide to cancel their flight. You refused to settle the drinks you had at the Bar amounting to Euro 26,00. At this stage, our Cashier agreed not to charge you this amount. Please I would like to say that I frankly don’t understand your total dissatisfaction and I consider your negative feedback unjustified, as it comes mainly from the fact that you didn’t agree with our cancellation policy that you accepted at the time of booking. I also consider your conduct not honest and fair, due to your refusal to pay your extra consumptions. Your criticism is expressed for the sake of criticism. I am sure that discerning readers and travellers are able to evaluate the reviews, including yours, objectively and make their correct opinion on them. In addition to this, I take the opportunity to update you in a more extensive way. Our guests’ satisfaction is our priority. To achieve this, every year we regularly plan important maintenance and renovation works with a touch of tradition and innovation during our closing months in fall and winter. The important comments of the clientele are keep in evidence when we finalize our short- and medium-term investments. Most of our bedrooms are renovated as we restyle 10 rooms per year and therefore the most aged room can be maximun 13 years old. Team trainee courses also organised up to 4,200 hours per year. We devote much efforts and passion to keep our 142-year old property always appealing, being rewarded by our guests’ fidelity. Our hotel is an historical one with its own atmosphere and its own architectural style which differ from a hotel chain or a new property that maybe you expected to find and didn’t realize this at the time of booking, thus making you so much disappointed when you stay here. This gives unique charm and appeal many “discerning” guests love and are looking for, becoming regular visitors, while it was not your case making you express such a negative opinion. Last, but not least, our score on Tripadvisor for which we have been receiving the Certificate of Excellence since 2010, reaches 85% placing the Royal among the top-ranked hotels in the area. With Booking.com our score is 9.1%, while at the yearly inspection of The Leading Hotels of the Word in July, strictly run by a “mistery guest”, our score totalized 86.1% ranking us at the second position among our competitors from Santa Margherita to Saint-Tropez, including the Principality of Monaco. There results, higher that the ones achieved in the previous years, make us proud and highly motivated. Feeling confident that our position has been clarified, I would be delighted to welcome you among our valued guests in the future, should you consider to give us the chance and plan to travel to the Italian Riviera of Flowers. We will do the utmost to make your stay most comfortable and enjoyable giving you our special care and attention. In the meantime, I wish you a lovely continuation of the season and send you my best regards from sunny Sanremo, Marco Sarlo General Manager
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要特別提及到員工:從準備房間的女士們到接待處,前台的員工,他們都非常的好和關心我們。。。這在意大利並不是總這樣的。這個酒店本身也很好,有一個漂亮的泳池和俯瞰陽台的大露台。自助早餐美味而且豐富(沒有在酒店裡吃午餐和晚餐)。很棒的住宿!
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與 Easytobook.com 合作收集的評論
往前
價位
US$226 - US$1,210 (根據標準客房的平均房價)
別名
royal san remo, san remo royal hotel, royal hotel san remo
位置
意大利利古里亞義大利里維耶拉聖雷莫
客房數量
126
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關於聖雷莫皇家酒店的常見問題
聖雷莫皇家酒店附近有哪些熱門景點?
附近的景點包括:Russian Orthodox Church (San Basilio) (0.2 公里)、Corso dell'Imperatrice (0.3 公里) 和San Remo Casino (0.3 公里)。
聖雷莫皇家酒店設有哪些物業設施?
酒店的較熱門設施包括:游泳池酒吧、免費無線網絡和免費早餐。
聖雷莫皇家酒店設有哪些客房設施?
熱門客房設施包括:小吧台、空調設施和平板電視。
聖雷莫皇家酒店設有哪些餐飲選項?
住客可以在入住期間於游泳池酒吧、免費早餐和餐館用餐。
聖雷莫皇家酒店設有停車場嗎?
是,住客可以使用免費泊車。
聖雷莫皇家酒店附近有哪些餐廳?
設有多間位置便利的餐廳,包括:Quintessenza Restaurant、Glam Restaurant Sanremo Villa Noseda和Ristorante Buena Vista。
聖雷莫皇家酒店設有任何運動設施嗎?
是,住客可以在入住期間使用游泳池和健身中心。
聖雷莫皇家酒店是否有提供機場穿梭巴士?
是,聖雷莫皇家酒店會為住客提供機場穿梭巴士。 我們建議你提前致電並確認細節。
聖雷莫皇家酒店是否接近市中心?
是,酒店距離聖雷莫市中心 0.8 公里。
聖雷莫皇家酒店設有清潔服務嗎?
是,住客可使用乾洗服務和洗衣服務。
聖雷莫皇家酒店允許攜帶寵物嗎?
是,酒店一般允許寵物進入,但是最好還是提前致電確認。