We booked this hotel for the last 3 days of our roadtrip (family with 2 childs). On the night before i asked how to check-in for the next day. The owner told me the reservation was canceled because of a problem and we were left with a serious problem because it was a bank holiday and almost al other accomodations in Milan were fully booked. Happily booking.com fixed us a hotel to stay for the last 3 days of our vacation and compensated the price difference. The owner however never did anything to help us. we made extra costs because the other accomodation had no refrigerators and cooking facilities. i tryd to communicate with them but they dont respond at all. My advice dont go here, bad service, not customer friendly and they dont care to help a familiy with 2 childs which didnt have an accomodation the night before check-in .. awefull !…
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