The apartment I stayed in was very clean and spacious, the staff were courteous and helpful. The location was close to most things that you would to see on the Gold Coast. Short trip to all the theme parks and close to restaurants.
Excellent location. To find your car park is a nightmare. The office is not at the apartments. I found the room to be pretty dirty, (not covid safe cleaning here). Finger prints on mirrors wardrobes dusty and fingerprints on them. Someones black hair in the bathroom in 2 different places. Shampoo squirts on shower screen. Finger prints on fridge and cupboards. The clock doesnt work. We paid over $1200 for 5 nights. Super dust bed head. The lounge is gross!! The chairs that sit at the table had old food and greasy prints on them.
I stayed in the their 3 bed apartment and the experience was terrible. it left us with scar. On arrival the room was dirty and toilet seat was stained and old. Whole room smelly. The reception were very rude and did not even respond to request to change to another room. The Hoover was not working, sheets were dirty, floor tiles broken, toilet seats were old and stained, rooms dusty. During the coronavirus lock-down they sent our security men to harass their customers and if they catch you outside they started screaming at you even when you have face mask and observing social distances. Due to the lockdown we could not move to another hotel and we had to stay in this filthy hotel until we left,
My son got stuck in the lift for 20 mins and the lifts were constantly slow. The room needed a good clean by housekeeping. The location is perfect but the lifts were a big problem and need to be fixed. 2 out of 4 lifts were working at one point. Not great in peak holiday period of school holidays.
On arrival very vague parking directs got lost with 3 other cars like a treasure hunt looking for brown doors & yellow dots at least mine car wasn't towed away like some other blokes was at the cost of $400 they must have known he was staying there to be in there why didn't they inform him if he was in the wrong spot they have a rego number, anyway got to our room it resemble a $90 a night Hi way motel, old broken lounge dirty oven just a tired old place lifts slow then 3 broke down one had people in it, 30 people waiting disgrace rated 2 because of pool area no pool towels, stayed twice in one trip 1st & last.