Dear Travel4Fun465, Thank you for taking the time to leave us a review. While we are glad to know you enjoyed your stay overall, we are sorry to hear that things weren’t quite up to our usual high standards—and we apologize for letting you down this time. We are delighted to let you know that our hotel is in the planning stages of the next stage of our renovation that will address the concerns you mentioned. We are confident that we will soon have what it takes to serve you with the 5-star experience you deserve and hope to have the honor of making it up to you on your next trip to DC. Sincerely, Gail Smith-Howard General Manager
Dear drlau99, Thank you for visiting us at Hyatt Regency Washington on Capitol Hill and for taking the time to share your thoughts. We are thrilled to hear you enjoyed your experience as a guest of ours and appreciate the information you have provided for other travelers considering a visit to the exciting city of DC. We would be grateful for a chance to welcome you back again and hope to serve you on another amazing stay at Hyatt Regency Washington on Capitol Hill soon. Sincerely, Gail Smith-Howard General Manager
Dear salsalisa, Thank you for taking your time to share your feedback. As a Hyatt Regency hotel, our goal is to provide our guests with an experience that exceeds expectations in comfort, quality, and value—and we are sorry to hear your experience with us was not perfect this time. We are working hard to improve in every way we can and appreciate your feedback as it allows us to understand where we should focus our efforts to better serve you next time. We would be grateful for another chance to provide you with the 5-star experience you deserve, and hope you will choose us again the next time your travels bring you to Washington, D.C. Sincerely, Gail Smith-Howard General Manager
Dear Wander170447, Thank you for sharing your valuable feedback in a review. As a Hyatt Regency hotel, the satisfaction of our guests is extremely important to us, and I am sorry to hear that your stay was not reflective of our usual exceptional service and value. We have shared your feedback with our colleagues and can assure you that we are working very hard to improve in the areas you mentioned in your review. We would be thankful for another chance to show you the warm and friendly hospitality that we are known for, and hope to make things right with you soon on with a brand-new experience in the heart of Washington, D.C. Sincerely, Gail Smith-Howard General Manager
Dear mtcreek, Thank you for staying with us at Hyatt Regency Washington on Capitol Hill, and for taking a moment to share a lovely review. We are truly honored to have had the pleasure of serving you on your conference on Capitol Hill and are glad to know you enjoyed your experience as a guest on the property. We look forward to welcoming you back for an even more satisfying stay here, and hope to have the pleasure of serving you soon. Sincerely, Gail Smith-Howard General Manager