seouldragoncity(Novotel Ambassador Seoul Yongsan 的Cluster Guest Experience Manager)的回應
回覆日期:2019年9月30日
Dear C4059BKbrianc, Thank you for sharing your recent experience at Novotel Ambassador Seoul Yongsan. I am glad to learn that the staff is polite, and you appreciated the proximity of Yongsan station. We are sorry for any inconveniences caused with the communication in English. It is true that the nuances might be interpreted differently due to cultural reasons. We however always strive to have as much empathy as we can have to our customers. Once again, thank you. We hope to have the chance to welcome you back. Kind regards, Maxime Beyer Cluster Guest Experience Manager Seoul Dragon City
seouldragoncity(Novotel Ambassador Seoul Yongsan 的Cluster Guest Experience Manager)的回應
回覆日期:2019年9月8日
Dear adam3835, Thank you for staying with us in the Novotel Ambassador Seoul Yongsan. We are glad to learn your kind words, such as ''very high standard hotel, very high level pool and hot tub''. It is very heartening. I am sad we did not meet your exception regarding our breakfast buffet. We always strive to improve the quality of our service, and I will for sure, share your comment with the team concerned. We sincerely apology regarding the room service order. We clearly made a mistake and immediate action will be taken to avoid the occurrence in the future. Once again, we thank you for your valuable review. We hope to have the privilege to welcome you back in the near future. Do not hesitate to contact me at maxime.beyer@accor.com. Your sincerely, Maxime Beyer Cluster Guest Experience Manager Seoul Dragon City
seouldragoncity(Novotel Ambassador Seoul Yongsan 的Cluster Guest Experience Manager)的回應
回覆日期:2019年8月26日
Dear AndiMG, It is heartening to learn that the room is nice and that the breakfast selection was very good. I am saddened you felt angry regarding the hotel slippers policy and please, accept our sincere apologies for any inconvenience caused. It was certainly not our aim to make you feel that way. Please rest assured that your valuable feedback has been shared with our related Head of Departments in order to train our teams on the guest approach. We sincerely hope we have not marred your overall impression, and we look forward to welcoming you back in our hotel during your next visit in Korea. Thank you very much for sharing your comments. Kind regards, Maxime Beyer Cluster Guest Experience Manager Seoul Dragon City
seouldragoncity(Novotel Ambassador Seoul Yongsan 的Cluster Guest Experience Manager)的回應
回覆日期:2019年8月6日
Dear Paul E, Thank you very much for sharing your experience with our TripAdvisor community. It is always a delight to read your kind words from the good service from our staff, to the good quality of the food & beverage. Especially as Platinum member of Le Club Accor Hotels. Indeed, your status allows us to upgrade your room upon availability, and I am glad that the team tried their best, despite the high occupancy of the hotel. We look forward to welcoming you back for another stellar stay with us. As you know already, do not hesitate to contact me! With warm regards, Maxime Beyer Cluster Guest Experience Manager Seoul Dragon City
seouldragoncity(Novotel Ambassador Seoul Yongsan 的Cluster Guest Experience Manager)的回應
回覆日期:2019年7月16日
Dear Pioneer53367725657, Thank you very much for your positive feedback, after your recent stay with us. It is super heartening to learn that our hotel is the best among the last ones you have tried in Seoul. We are glad that overall, the service was good, especially from Kai the concierge. I will share your special mention to him, and I am sure, he will be delighted. Once again, thank you for your feedback, and we hope to see you again, in the near future. With warm regards, Maxime Beyer Cluster Guest Experience Manager Seoul Dragon City