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費爾蒙特諾福克酒店 (奈洛比)
Fairmont The Norfolk

1,270 則評論
排名第 29 (共 196 間) 的奈洛比酒店
旅客 (511)
客房及套房 (118)
用餐 (41)
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1,270則評論
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如果你在肯尼亞內羅畢,費爾蒙特諾福克酒店肯定是必去的地方之一。這裏十分純樸,在內羅畢的商業區,這家酒店氛圍沒有任何一家酒店比得上。因為公司在這裏開年會,所以我們住在這裏,沒有一點不滿。服務周到,餐飲更棒。謝謝費爾蒙特諾福克酒店。
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Axel H(費爾蒙特諾福克酒店 的General Manager)的回應
回覆日期:2019年2月5日
Dear Frank_Ganda58, Thank you very much for choosing to hold your company conference at Fairmont The Norfolk. We appreciate your positive comments and we are especially glad to hear that you enjoyed the pristine ambience, great service and delicious meals. It was a pleasure to host you and we look forward to your return in the future. Thank you too for recommending us to other travelers Sincerely Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club
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我們在塔圖餐廳吃了一頓豐盛的晚餐。我們今晚的服務員(Elijah)提供的服務質量之高就像是另一等級的。他通過很好的客戶關係服務和溫暖的方式讓你感覺很好。我和丈夫感到很高興,因為那時我們正在慶祝結婚周年紀念日。經理(Taiti小姐)非常出色,很專業,最重要的是對我們很好。她確保我們能夠得到很好的照顧。多麼出色的工作人員啊。而且,端上蛋糕的廚師很好(一個淺膚色的傢伙),但他的名字不太好記。我們也得到了一個很好的巧克力蛋糕來慶祝。如果你想吃飯的話,我強烈推薦來到費爾蒙特諾福克酒店。
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Axel H(費爾蒙特諾福克酒店 的General Manager)的回應
回覆日期:2018年12月7日
Dear 95Gracey, Thank you for choosing to have dinner at Fairmont The Norfolk to celebrate your anniversary and for taking the time to post your feedback. It is always a pleasure to receive positive feedback. We are delighted to note that you enjoyed your dinner and that your dining experience was exemplified by the attention and quality of service of the team to meet your needs. We will share your feedback with all the colleagues you have mentioned and we are sure they will be delighted to note your comments. Thank you too for recommending us to future guests. It was a pleasure to host you and we look forward to welcoming back soon. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club
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這是一個很好的酒店,無論是在內羅畢長期住宿還是在遊獵之旅前入住一晚。 我們在前往馬賽馬拉之前只住了一晚,非常完美,酒店提供我們所需要的一切,甚至更多。我們乘長途航班抵達,併入住在這個帶有非常好的浴室的舒適酒店。 我們很累,所以我們只是在酒店的餐廳吃了晚餐,非常好。 第二天早上我們離店,工作人員總是非常友好。他們把我們的大行李(遊獵之旅不能攜帶)放在一個非常有條理的房間里,我們在遊獵之旅結束後會回到這裏。 總體而言,這是一家非常好的酒店,具有良好的結構和優秀的員工隊伍。
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與 fairmont.com 合作收集的評論
Axel H(費爾蒙特諾福克酒店 的General Manager)的回應
回覆日期:2018年10月8日
Dear rescorrea, Many thanks for posting a review on your one-night stay at Fairmont The Norfolk before your safari to Masai Mara. We always welcome feedback from our guests and more so when it is so complimentary and we are delighted to note that your experience was perfect. Our team will be immensely proud to hear your comments. We look forward to hosting you again in the not so distant future. Yours sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club
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在開始旅途之前,我們在內羅畢停留了兩個晚上。酒店很不錯,裏面有非常棒的客房、物業還有服務。我們的空調出了問題,旅館工作人員很快就幫我們搬到了另一個房間。酒吧和餐館都很好。優雅而和諧。
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Axel H(費爾蒙特諾福克酒店 的General Manager)的回應
回覆日期:2018年9月25日
Dear Miles F, Thank you for choosing to stay at Fairmont The Norfolk and for taking the time to share your comments on our facilities. I am delighted to read that you were pleased with the elegance and history of the Hotel, the excellent rooms, dining options and the great service from the team We do look forward to your return. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club
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The hotel is a charm, but it comes with a price. Rooms and amenities are very very old, almost antique. For the price of the hotel, I would rather stay elsewhere. The front desk/reception staff are cold faced and do not know what they are doing. Especially FAITH. We booked a
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Axel H(費爾蒙特諾福克酒店 的General Manager)的回應
回覆日期:2018年9月10日
Dear miaoz1122, Thank you for taking the time to share your concerns. We are sorry to read about your disappointing experience during your stay with us. Please accept our sincere apologies for the all shortfalls experienced which is well below our standards. Rest assured that the necessary actions will be taken to ensure that the above issues do not recur. Once again, thank you very much for your feedback and we do hope you allow us an early opportunity to restore your faith in our product. To this end please contact my office on eva.njeru@fairmont.com so that we can attend to this in person. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club
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12345624
Hello, Does the hotel offers transfer to and from the airport? Is the neighborhood safe to walk? Thank you.
Yes they will offer a safe transfer. I wouldn’t walk anywhere in Nairobi.
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Hi does the hotel provide pool towels we are coming very soon and I cannot find that information anyway. Thankyou
did not use pool but you will have more than ample towels in the room
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I do believe that they have day rates, as it is common for safari goers to need a day room on departure day.
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Rack rates for the hotel?(Full board)
Rack rates usually published on their website. If you are a local ask about resident rates. John
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Is there a Jewish Temple or Synagogue near the Hotel?
Sorry No Idea
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往前往後
123
價位
US$190 - US$293 (根據標準客房的平均房價)
別名
fairmont the norfolk hotel nairobifairmont hotel norfolknorfolk hotel nairobifairmont hotel nairobinorfolk nairobi
位置
肯亞奈洛比
客房數量
170
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