Greeting from Indonesia. I and my family stayed in your hotel from 3 March to 10 March 2019. There were 5 reservations, for 2 rooms (640&937), 1 rooms for 6 night (in 3 March, Out 9 March 2019), 1 room for 6 night (in 4 March, out 10 March 2019). After i went back to Indonesia, I realized that I did not received any accor points for my stays, nor my eligible nights for status night. Furthermore, i registered the "The more you stay, the more you earn" offer program, and because of your wrong recording, I lose all benefits that i should have earned. I already sent an email, but have not received any reply nor solution to my problem. Best Regards Winston

Hi there, do you provide complimentary pick up from GaoQi International Airport?

Freeman D（廈門寶龍鉑爾曼大酒店 的General Manager）的回應 回應日期：1 週前 Hi, I`m Zoe1013. Regarding the hotel's response (see below), how can I get in touch with the hotel for my points issue? 尊敬的客人： 感谢您选择厦门宝龙铂尔曼大酒店，看到您给予我们的好评，我们十分开心。 酒店卓越的地理位置、优美的环境和优质的服务一直备受众多宾客的好评和赞美。我们会继续努力提高我们的产品和服务质量，希望您下一次入住时给您留下更加美好的记忆！ 看到您提到的会员积分问题，不知能否麻烦您告知更加细致的信息，我们会安排专员跟进此事。因此带来的不便，深表歉意。 感谢您的宝贵时间和点评，我们衷心期待您的再次光临！ 祝您生活愉快！阖家安康！！ 邓珂 总经理