Dear Valued Guest, I’m grateful you taking the time to shares this note. We sorry if you had such an unpleasant encounter or misunderstanding with service of the team. We are known for our warm welcome and hospitable team, and we hold our hotel to a simplicity & equality. In this case, unusual issue encountered and clearly fell short. I’ve shared your review with the entire team. We will do everything we can to make sure this doesn’t happen again. At meantime, please do provide us with your contact details. I need to hear your suggestions for service improvement purposes. Thanks so much for letting us know. Your feedback is valuable to us and we remain committed to your business. Sincerely, Dave
Dear IJ, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and we agree, Melvin is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to welcoming you again soon. Sincerely, Dave
Dear Syu, We are incredibly grateful that you took the time out to leave us this note. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We are already working on tackling the problem as I write this. We hope to see you here again and please bring all your friends and family. Your feedback makes us better. Thank you Sincerely, Dave
Dear Valued Guest, We want to thank you for your comments and for bringing this situation to our notice. We pride ourselves in maintaining the highest quality standards for our guests. We want to tell you that we take guest feedback very seriously. We are already working on tackling the problem as I write this. We want to make things right and remain committed to your business. Please walk right up to the manager on duty on your next visit. Look forward to welcoming you again. Sincerely, Dave
Dear Mr. Nicholas, Thank You for bringing this situation to our notice. We pride ourselves in maintaining the highest quality standards for our guests. We understand that there's been some miscommunication from our end. Next time, please walk right up to a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again. In the meantime, our team will be reaching out to you directly. We remain committed to your business and hope you will give us a chance to make things right. We look forward to hearing from you. Your feedback makes us better. Sincerely, Dave