Dear hhfion, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We were disappointed to learn of the shortcomings you experienced and wish to apologize for the inconvenience or discomfort caused. Rest assured that the issues you’ve mentioned have been brought up to the relevant heads of departments for urgent and immediate attention. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah
Dear kivvvvvvvv, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Thank you for your compliments on our team of service personnel who rendered professional and excellent services. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. We are delighted to read that you had a comfortable stay with us and we hope you enjoyed the facilities provided in our room. Concerning the problem about unable to switch on the air in the bathroom, we would appreciate it if you could provide us more explanation to ensure that the issue is looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Yes, our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. Thank you for your compliments on Rednie Belingie (Bar Captain), Antonius Landang (Bartender) and Harry Isodore (Part-timer) who rendered professional and excellent services. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah
Dear Chez1963, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah