Dear Sir/ Madam, Thank you for staying with us recently. I have noted your excellent feedback on the hotel and services rendered by our associates. Feedback such as this will definitely motivate us on and very much appreciated. Thank you again and do contact me if any I could be of any assistance in the future. Regards Krishnan Mogan
Dear Roving823195, A very good day to you! Thank you for staying with us recently and it was our pleasure to take care of you. Noted on your good feedback of the hotel and also areas to improve as highlighted by your good self. It's very much appreciated. My sincere apology on the internet issue. Usually, it works fine however during your stay we had some challenges with our provider and it is basically solved now. As for breakfast, I will discuss with my Chef to look at further improvement. Thank you and do keep in touch for any assistance needed in the future. Regards Krishnan M
Dear Ming3Liu, Greetings from Hotel Shangri-la Kota Kinabalu! Many thanks for staying with us recently and we hope you had a good time in KK. Your feedback on the hotel, especially on our weaknesses is very much appreciated. I will definitely discuss with my manager and the team to improve in this area. Thank you once again and please do contact me if I could be of any assistance in the future. Regards Krishnan
Dear jasonliu777, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you very much for choosing to stay with us recently. We are happy to know you had a good stay in KK. Your excellent review of our hotel is very much appreciated and I will definitely share this good news with my team. Thank you once again and do contact me if I could be of any assistance to you. Regards Krishnan
Dear Prince A, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for choosing to stay with us recently and for taking your valuable time in giving us your feedback. Your constructive comment on the hotel is very much appreciated. On the breakfast issue, I would like to sincerely apologise. I will definitely look into it together with my F&B team to improve this further. Thank you once again and do call me if I could be of any assistance to you in the future. Regards Krishnan