Customer_Exp_VO(Pullman São Paulo Vila Olímpia 的Customer Experience Manager)的回應
回覆日期:2019年7月16日
Dear AngelaH4362, Thank you for taking the time to tell us about your experience at the Pullman São Paulo Vila Olimpia. We were honored to have chosen us as your hotel in Sao Paulo for 6 nights. It is delightful to receive your positive feedback, especially about Pullman team and the breakfast. At the same time, we were sorry for not meeting all your expectations. We have forwarded your observation about the acoustic isolation to our Maintenance Manager, who is already verifying the improvements. Any case, please do not hesitate to contact us during your stay, so that we can assist you promptly and monitor the unusual noises. At Pullman, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We look forward to welcoming you again, so we can provide you with an even better experience! Sincerely, Juliana Constantino Customer Experience
Customer_Exp_VO(Pullman São Paulo Vila Olímpia 的Customer Experience)的回應
回覆日期:2019年6月13日
Hello DavidADCO, Thank you for sharing your review! We are delighted to hear that you had a comfortable stay and that Pullman SP Vila Olímpia staff made you feel welcome, specially Daniela and Roberta! We hope to see soon and provide another excellent experience to obtain your maximum rating! Juliana Constantino Customer Experience #pullmanhotelsbr #pullmanvilaolimpia
Customer_Exp_VO(Pullman São Paulo Vila Olímpia 的Customer Experience)的回應
回覆日期:2019年5月28日
Hello Namjk, Thank you for sharing your review! We are pleased to know that you enjoyed your stay with us, our hotel, amenities, as well as our breakfast! The members of Le Club are extremely important to us and we do our best to grant the benefit of up grade upon availability. We hope to see soon and provide an excellent experience to obtain your maximum rating! Juliana Constantino Customer Experience #pullmanhotelsbr #pullmanvilaolimpia
Customer_Exp_VO(Pullman São Paulo Vila Olímpia 的Customer Experience)的回應
回覆日期:2019年5月19日
Dear Imundu, Thank you for the time taken to evaluate your experience. We are glad to know that you enjoyed your stay with us. We hope to see soon and provide another excellent experience to obtain your maximum rating! Juliana Constantino Customer Experience #pullmanhotelsbr #pullmanvilaolimpia
Customer_Exp_VO(Pullman São Paulo Vila Olímpia 的Customer Experience)的回應
回覆日期:2019年5月6日
Hello Hajov, Thank you for sharing your comment. Our sincerest apologies for the inconvenience. We have forwarded your comments about the acoustic isolation of the room to our Maintenance Manager, who is already verifying the improvements. Despite of that, we kindly ask that you do not hesitate to contact us during your stay, so that we can assist you promptly and monitor the unusual noises. Even though the mentioned setbacks, we hope to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Juliana Constantino Customer Experience