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伊利里亞公寓賓館 (比勒陀利亞)
Illyria House

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與這間酒店合作收集的評論
這些評論為機器翻譯,原文為英文。 要顯示機器翻譯嗎?
我們來這裡是為了年底的功能,並被承諾為“神奇的下午茶”。 。 。 。什麼都沒有!從服務到食物再到生鏽的裝飾(實際上讓我感到緊張),這是一個巨大的失望。 我們不得不提醒服務員為我們提供食物和飲料。場地擠滿了未使用的桌椅,我們支付了R 1000。 00用於染色的桌布和每個桌子的一個小房子植物作為裝飾。當我們坐著時,桌子和椅子都生鏽了,捏了我們。 至於食物,我認為這是令人失望的亮點,因為只有5種不同的美味小吃,每個人每種類型有1種,甜味則相同。 我絕對不會向任何人推薦這個地方,因為主人甚至沒有回复我們的投訴,她顯然不在乎。
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沒有好話 - 每次最糟糕的下午茶。令人震驚的糟糕服務,食物只在3個盤子裡,沒有高茶美麗的顯示,只是放在一個普通的盤子裡,只有三個不同的項目,每人只有一個項目。 。 。 ......令人震驚。我們沒有特色茶。只是Earl Grey,Rooibos和普通茶。如果你想要冷的東西,只有水。我們沒有得到任何特殊的陶器,silwerware被生鏽,桌子以一種可怕的簡單方式設置。我們不得不每次都要求服務。最糟糕的下午茶。
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IllyriaHouseHotel(伊利里亞公寓賓館 的General Manager)的回應
回覆日期:2018年12月3日
Hoteliers are sometimes exposed to people who try to make misuse of a property by giving a bad response in the hope to get a refund. Our staff took a photograph of the your table setting with fresh miniature orchids in brass pots. Your function started at 09:00 in the morning and your party of eleven girls only left at 19:00. It is quite amazing that you could stay for 10 hours under the above circumstances. Only 2 cheese cakes were returned to the kitchen. Your function commenced at the Garden Pavilion and during the mid afternoon, when storm clouds started to gather the staff invited you to move to the Veranda where they set up a whole new table with clean serviettes and where you enjoyed several more rounds of tea and coffee and stayed until 19:00 in the evening. We are sad to learn that you did not enjoy it.
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我們的年終高茶功能在活動開始前預訂並支付了5週。在我們試圖確認我們的預訂前一周,但未能抓住任何人。最後在活動開始前3天,​​我們與店主進行了交談,他告訴我們她寧願將預訂時間更改為2小時後,因為她早上有2份早餐預訂,需要所有工作人員隨時為他們服務! ! !我們提議取消並作出其他安排,但她拒絕並以粗魯的方式說“我告訴你它沒問題”,然後砰地一聲關上電話。因此,我們在早上幾乎沒有服務,而且大多被忽視。所以,我們需要直接去廚房尋找每個課程的服務員。最重要的是我們支付了R 1 000。
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IllyriaHouseHotel(伊利里亞公寓賓館 的General Manager)的回應
回覆日期:2018年12月3日
We specifically advised the security guard to park the cars for your function, with eleven guests together at the HideAway, where we have secure parking suitable for the size of your function. It saddens us that you consider the parking a "nightmare' as the area allocated to you allowed each car to be parked without the possibility of being parked in by a guest attending another function. We are sorry that this very special arrangement was not appreciated. We pride ourselves in the High Tea we offer and have received many compliments over the years. Our High Tea has been standardized over the years. Our staff are well trained in the preparation and presentation of the food and drinks offered. Most of our staff have been in our service for more than 19 years. In some cases guests request specific items from the extensive list on our menu. In this case we made special arrangements to accommodate all your special requests. Six savory and six sweet items per person were provided as per your request. You did not mention the quality of our food offering. We are grateful that you had a lovely dinner previously at Illyria House. We are sorry that in spite of all of our efforts during a long day from 09:00 in the morning till 19:00 in the evening we failed to please you.
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在過去的幾年裡,我們多次訪問過Illyria House,酒店的寧靜和服務是無與倫比的。工作人員非常關注福斯特聽從我們的每一個要求。房間很乾淨,床很舒服。食物絕對是美味的,每頓飯都是真正的大蝦體驗,對我來說絕對是一個亮點。 可悲的是,我們只能住兩個晚上,但希望我們可以待更長時間。花園和室內裝飾很漂亮,花園底部有一個漂亮的游泳池。 什麼按摩! Pelegrine有魔術之手!水療室的加熱床讓我覺得好像我融化了,而熱石按摩緩解了我緊張的肌肉。 總的來說,老實說,我不能錯過Illyria House。謝謝你的驚喜!
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管理層提供的相片()伊利里亞公寓賓館
Helene Classic Suite
Complementary Sherry and Snacks
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12345615
Does the hotel have a fitness center or is there one near the hotel my wife and I may use?
The "hotel" is a mansion that used to be a private home. No fitness center onsite but there is an outdoor swimming pool. Not sure about whether there would be access to an offsite fitness center (we were only staying overnight) but I tend to doubt it as it's in a residential neighborhood. (An email directly to the management would be a better way to obtain this information.)
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Do you have a fitness center or is there one near by the hotel my wife and I may use?
The facility does not have a fitness center, but these two are close by in the area: BODY20 BROOKLYN, VIRGIN ACTIVE, GROENKLOOF
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Send me the invoice to pay you for booking. I have no credit card.
The Rooms in the Illyria HideAway are what we call Classic Rooms and the Illyria House Suites are what we call Luxury Suites. The price difference is an indication of a difference in quality.
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往前往後
11
價位
US$136 - US$221 (根據標準客房的平均房價)
別名
illyria house hotel pretoria
位置
南非豪登比勒陀利亞
客房數量
12
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