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開普敦威斯丁酒店 (開普敦市中心)
The Westin Cape Town

旅客 (1028)
360
全景 (5)
影片
卓越獎

詳情

地點
清潔與衛生
服務
划算度
卓越獎
物業設施
游泳池
餐館
客房服務
有健身房的健身中心
免費高速上網 (WiFi)
酒吧/高級酒吧
Spa
乾洗服務
供應早餐
公用無線網路
室內游泳池
宴會廳
成人游泳池
戶外游泳池
接駁車服務
提供上網服務的商務中心
會議室
會議設施
機場接送
殘障通行設施
洗衣服務
浴缸
溫水游泳池
禁煙酒店
禮賓服務
精通多國語言服務人員
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客房特色
套房
客房內冰箱
小吧台
無障礙客房
禁煙房
空調設施
實用貼士
酒店類型
商務
麗景
酒店星級
2,550則評論
1,682 張相片
31 條問答
0 則客房貼士
旅客評分
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一年中的時間
旅客類型
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  • 篩選條件
  • 中文 (香港 [中國] )
在這家酒店住了3天,辦理入住很方便,房間很乾凈寬敞,床非常令人放鬆,房間里的設施是非常充足和高效的。浴室很乾凈、安排有序、空間很棒。網速很棒,我的網速可以達到6 MB/S。工作人員非常樂於助人,提供了很多幫助。酒店的位置很好,酒店每30分鐘提供一趟前往瀑布中心的班車。再來開普敦,威斯丁酒店會是我的選擇之一。
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Westincpt(開普敦威斯丁酒店 的Manager)的回應
回應日期:2 週前
Dear abdullahbadra85, Greetings from the Westin Cape Town. Thank you for your recent visit and for taking the time to provide such detailed feedback. We are pleased to hear that you enjoyed your stay, and we look forward to seeing you again soon. We wish you a prosperous 2019! Sincerely, Robin Assistant Guest Experience Manager
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雖然員工們想要努力地得到“A”的評價,但事情並不總是完美的。有一些小錯誤,在登記入住的時候有錯誤,而且我們需要多次要求家政服務。換句話說,雖然幾乎所有員工都是出色的,而且具有關心顧客的態度,但並不總是一帆風順。儘管如此,這依然是開普敦市中心一家維護完好的現代酒店。每30分鐘就有一班開往港區的免費班車。關鍵是,如果你真的住在那裡,你需要有耐心,因為他們正在努力把事情做好。
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Westincpt(開普敦威斯丁酒店 的Manager)的回應
回覆日期:2018年12月31日
Dear dw221a, Thank you very much for taking time to post a review online. We are glad that you appreciate the efforts our staff puts into their welcome. It is, however, a pity that everything did not live up to your expectations. Please accept our sincere apologies for any inconvenience caused during your visit. We certainly strive towards providing our guests with an amazing experience and will share your feedback within our teams to improve the standard of service. We hope to welcome you back for a return visit soon so that we can have the opportunity to showcase the level of excellent service that you expect. Warm regards, Leon Meyer General Manager
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酒店客房窗外能看到開普敦無與倫比的城市景色,酒店的服務無論從免費的自助早餐還是到維多利亞和阿爾伯特博物館的麵包車服務到自助供應的雞尾酒,或者是葡萄酒自助餐,再到客房裡的設施,一切都很完美。我有一個改進建議,那就是建議安裝更多的閱讀燈或者提高功率。酒店的水療中心有一個遊泳池,讓您的尊貴朋友入住這裏吧,他們不會拒絕威斯汀酒店的。
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Westincpt(開普敦威斯丁酒店 的Manager)的回應
回覆日期:2018年12月20日
Dear paulemmy, Thank you for the wonderful comments regarding your stay at The Westin Cape Town. It is always a special and inspired moment to learn that our guests enjoyed our facilities. Providing our guests with excellent service and creating a positive experience that won’t be forgotten is what we constantly strive towards. We appreciate your comments regarding our breakfast buffet and Westin Club. It’s great to know that you enjoyed it. Feedback from our guests allow us to continually improve services offered and is noted. We hope that you will return soon to let us showcase our high standards of service once again! Warm regards, Leon Meyer General Manager
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我得說,我在世界各地住過不少酒店了。但是這家酒店角房(CORNER ROOM)的景色是開普敦最好的。這裏可以俯瞰港口,清晨可以看日出,太陽從山上昇起,直至獅頭山(Lionshead)。這裏的水療SPA也非常贊。你可以邊在泳池遊泳邊俯瞰港口景色。這裏的水療也很不錯,桑拿房也有落地窗。這裏的房間真的太棒了!!我在這裏住了21天,每個晚上回房的時候都感覺像回到了自己的城堡般舒適。
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The_Westin_Cape_Town(開普敦威斯丁酒店 的Manager)的回應
回覆日期:2018年12月4日
Dear th0mas1960, Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments after a 21 day stay inspire us to create an even better experience for our guests, as each of our signature offerings has been designed with a better you in mind. We hope to welcome you back to our wonderful city soon! Warm regards, Leon Meyer General Manager
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這家酒店絕對是一流的,工作人員非常友善。房間無可挑剔而且非常乾淨,客房服務非常到位。前廳部經理安德烈非常樂於助人,辦事靈活,非常樂於助人,為了確保我的退房滿足我的航班和離店日期。他甚至幫我以相同的房價延長了一個晚上,儘管酒店已經預定滿了。工作人員在預約旅遊和路線規劃指導方面也很出色。期待我的下一次入住,並且獲得更棒的體驗。
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The_Westin_Cape_Town(開普敦威斯丁酒店 的Manager)的回應
回覆日期:2018年11月30日
Dear ali_g_yousef, Warm greetings from the Westin Cape Town. Thank you for your recent visit and for extending your stay. Your kind words about our exceptional staff will be shared with the entire hotel team. All guest feedback is always appreciated, especially when it is positive. On behalf of the hotel team, it was a pleasure to serve you and we look forward to seeing you again soon. With kind regards, Robin Assistant Guest Experience Manager
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往前
相簿類別
所有照片旅客客房及套房用餐 泳池及海灘商務中心及活動室家庭及遊樂區
Minibar mit Cafe-Bereiter
Regendusche
Badewanne
往前往後
123456142
Do SPG gold members have access to the executive Club?
I’m a gold member and don’t recall any mention of an executive club at this hotel (which makes me think there might not be one).
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Yes, WiFi is complimentary and as to SPG benefits, check on their website or ask the reception staff or concierge when you check it what special offers the hotel has.
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Not really. We just had to move to a different room of the same quality. But the higher floor was nicer )
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Taxis can easily be found, I do not know about Uber.
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The view can't be beat anywhere in the city. Everything was available. Prices are reasonable. Food is perfectly prepared. A little bit expensive compared to other local spots, but considering the location, not exorbitant.
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1234567
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11
價位
US$239 - US$502 (根據標準客房的平均房價)
別名
the westin cape town hotel cape town centralwestin cape towncape town westin
舊稱:
Arabella Sheraton Grand Hotel
位置
南非西開普省開普敦開普敦市中心
客房數量
483
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