Dear chloee730, Thank you for the visit to Asara and for the review. Asara is indeed, as you say, ideally located for those who want to explore the Winelands, and also for easy access to Stellenbosch. Our front desk team is trained to recommend various dining and other places of interest in Stellenbosch, and we're sorry that you felt that the recommendations were lacking. Thank you for the feedback, we will address the issue with the team. Kind regards, Asara Hotel Management
You and your friends were indeed loud and unruly, and when we politely asked you to show some consideration to our other guests you initially agreed and apologised but then simply went back to causing a disturbance. We bent over backwards to accommodate your various special requests but you were unpleasant and abusive to members of our staff, to the point where one of our breakfast ladies was twice in tears. Your review is misleading and vindictive. Asara Hotel Management
Dear HHH_11, Thank you for the visit to Asara and review, we appreciate the kind words and are delighted to hear that you so much enjoyed your time with us. The umbrellas at the pool do actually have a rather heavy base and it's very rare that they are blown over, but we note your suggestion and thank-you for the feedback. Many thanks, we hope to have the pleasure of welcoming you again when you are next in SA. Kind regards, Asara Hotel Management
我和未婚妻在艾薩拉度過了愉快的時光。我們住在一個帶陽台的上層房間,可以欣賞群山和湖泊之間的葡萄園……太神奇了!氣氛很好,服務很棒!我強烈推薦La mise en place餐廳和Sansibar琴酒酒吧。艾薩拉的全體員工都非常專業和友善。非常感謝La mise en place的服務員Emmanuel,以及琴酒酒吧的Thierry。 你肯定不會後悔得到一瓶他們莊園自產的紅酒!(我選的是“鐘樓”那款)
Dear 513phily, Thank-you for the visit to Asara and lovely review, what a great heading! We're delighted to hear that your Asara experience was wonderful, and that you were nicely looked after (as we would expect). And you're so right about The Bell Tower - its just been awarded a gold medal at the prestigious Concours Mondial de Bruxelles wine competition! Many thanks, we hope to have the pleasure of welcoming you again when you are next in SA. Kind regards, Asara Hotel Management
Dear Rach_ButterflyBridal, Many thanks for visiting Asara for dinner and lovely review, we're delighted to hear that your dining experience at mise en place was outstanding. The steaks at m&p were such a hit this season that we have added them to the bistro menu for winter. Many thanks, we too hope that you will have the opportunity to return for another visit and we look forward to welcoming you! Kind regards, Asara Hotel Management