Hi Mvanwend, We are sorry to hear that you did not have a positive check in experience staying with us. Unfortunately we only allow check in after 11am and we guarantee your room will be ready 4pm. We hope this does not affect your decision to stay with us in the future. Please contact us on makeitright@playlv.com if you want to discuss any of the issues further. Thanks in advance, James
Thank you for your recent review of the Plaza. We are pleased to hear about your positive experience and look forward to you visiting us again soon. Warmest Regards, Gary V.
Thank you for your recent review of the Plaza! We're glad to hear that you enjoyed your stay with us and your time at the pool. Sorry for the inconvenience of the gate locking, it's for safety reasons. We are working on the kiosks currently and hope to have them working up to their full potential as soon as possible for our guest's best check-in experience. We hope to see you on your next trip and thank you for staying with the Plaza! Warmest regards, Gary V.
Hello thaparraman, thank you for your review! We are so glad you thought the hotel was nice and that you enjoyed the restaurants and spacious rooms! We hope to see you again soon! Thank you, Lisa