Thank you for your comment. Please know that your satisfaction is of the utmost importance to us, and I apologize for the lack of breakfast choices and amenities, and for the frustration this caused. We are dedicated to providing quality service and accommodations, and regret this was not your impression. Please contact me directly so I can get additional details regarding your experience. Sincerely, Rusty
Thank you for taking the time to share your experience with us and our TripAdvisor followers. I’m sorry to read that you had concerns with our facility and the general area near the hotel. We are aware of the homeless situation and work hard to ensure the safety of our guests. I am glad you enjoyed the location as it is very convenient to many shops and restaurants. We hope you will consider staying with us again in the future when you return to San Francisco. Please contact me directly so I can help ensure your stay is problem free. Best regards, Rusty
Greetings from San Francisco. Firstly, I would like to thank you for taking the time to review our hotel. We take each response received seriously and surely address any and all issues mentioned. As the hotel manager, I’d like to offer my sincerest apologies for the lack of customer service you received. A high level of service is what we pride ourselves on here at Grand Hyatt, and I am sorry you did not experience it this time around. I will be investigating all of the concerns you have brought forth. Please feel free to contact me directly so we may further discuss your stay. I hope you are able to give us another chance someday so we may have the opportunity to change your mind and make your future stay spectacular. Warm regards, Rusty