Dear Valued Guest, Thank you for taking the time to leave us your feedback. I would like to apologize for your first experience at the desk. This is surely not our standards and we will be using this as a learning experience for our entire team. We thank you for stating with us. We hope that this wont deter you from staying with us again. Sincerely, Henry L Director of Operations Holiday Inn Express - Wall Street
HenryNYCSF（紐約快捷假日酒店-華爾街 的Director of Operations）的回應
Dear Valued Guest, Thank you for taking the time to leave us our feedback. I would like to apologize for the small breakfast area and lack of tables. You will be glad to hear that we just recently updated our breakfast area and added more tables for our guest comfort. We have brought your concern with the room to our housekeeping manager to address. We thank you again for staying with us and really hope to see you again. Sincerely, Henry L Director Of Operations Holiday Inn Express - Wall Street
LacianaS1（紐約快捷假日酒店-華爾街 的Assistant General Manager ）的回應
Thank you Joseph B for your kinds word concerning your most recent stay here at Holiday Inn Express Wall Street. I am glad we were able to accommodate and provide great service. I will share this survey with staff and we look forward to you return in the future!