Dear James A W, Thank you for sharing about your stay at Element New York Times Square West. We appreciate the generous remarks and are glad you enjoyed our hotel. We understand the importance of the details that make up an exceptional stay and are happy knowing our courteous staff, convenient location, and well-appointed accommodations enhanced your visit. We value your feedback and hope to see you again soon. Best Regards, Mark Kulekci General Manager
Dear susanmF9926NB, Thank you for choosing Element New York Times Square West. Everything we do is aimed at inspiring and rejuvenating our guests here in the heart of New York City. We appreciate you mentioning our comfortable accommodations, phenomenal service as well as our excellent rooftop and delectable breakfast. It was a pleasure hosting you and your husband, and we look forward to our next opportunity to make your stay a great one. Best Regards, Mark Kulekci General Manager
Dear K5660, Thank you for staying at the Element New York Times Square West and letting us know you liked our well-kept property, convenient location, and breakfast offerings. However, we regret not meeting some of your expectations and are sorry for the issues you had with the air conditioning in your room. We have shared your concerns with the appropriate individuals to look into the matter. Thank you again for the kind rating, and we hope you will give us another chance to make a better impression the next time you visit New York. Best Regards, Mark Kulekci, General Manager
Dear Youri E, Thank you for taking time to share your valuable feedback. We apologize for the issues you experienced with the TV placement in your room, the long elevator wait, and for the disappointment with our breakfast selections. You have our assurance that we are working on each one to ensure we improve our guest experience. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Best Regards, Mark Kulekci General Manager
Dear Guest, We are grateful for each of your comments, as we appreciate knowing what we are getting right, as well as where we can work to magnify our hospitality efforts. Marriott brands are not only committed to providing superior service and accommodations, but also reducing the negative ecological and social impact of our business activities by focusing on sustainable, responsible, and local sourcing practices. Thank you for sharing your concern about our environmental influence so that we can make necessary adjustments. We look forward to accommodating you again whenever your travels bring you to our city. Best Regards, Mark Kulekci General Manager