Dear Exploration254393, I apologize for this matter as we uphold Hilton Brand standards and policies and follow our guidelines when specific rates and packages are booked. The Stay Longer Sundays do not require a 6pm checkout and the time of the late checkout is actually based on the Hotel's availability for the day. We are always open to questions and concerns when our guests are unsure of anything, and we put our best effort forward to assist our guests in anyway we can. The confirmation when a guest is staying in our hotels are always helpful, as they state any information needed for the staff to confirm guaranteed aspects of a reservations, so seeing in the confirmation that a specific time is guaranteed, we can then honor it. Never do we have intentions on making our guests feel uncomfortable or hunted, we just try to ensure we provide the service we can within the flow of our hotel. I want to apologize for your discomfort and uneasiness, as this is never our goal. I apologize if you felt we did not uphold our Make It Right campaign and you are more than welcome to contact the hotel directly and speak with anyone from our management team. Sincerely, Domonique Boss Hotel Manager 212.480.9100
Dear Traveler, Thank you for review and choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Sincerely, Tina k.
Dear travelerbiz, I am sorry to hear you did not enjoy your stay. Depending on the volume of rooms to be cleaned, our housekeepers may come to service the room you are in at different times each day. If you have reported that you did not receive service, we send it to you before housekeeping service hours are over, if they are over we accommodate you with anything you need. While we always appreciate our Hilton members, it is in Hilton policy that you book directly through Hilton channels to receive your Honors reward benefits. If there are any benefits that you paid for through any other site, i.e breakfast packages and internet packages through sites like, hotwire, expedia, booking.com, etc., you do receive them. As far as an Honors membership, this service is free and the benefits are usually complimentary if available. We try to be courteous and still give waters and snacks to our guests that show their honors memberships. We love to acknowledge our Honors guests and help them with what we can. I apologize you did not feel appreciated or accommodated. Thank you for your feedback! Sincerely, Domonique Boss Front Office Supervisor Doubletree Financial District
Thank you Roam30602875188, Its pleasing to hear you enjoyed your stay with us, I am happy that everything went well for you. We are always here to welcome you back. I appreciate you sharing your experience with us! Sincerely, Domonique Boss Front Office Supervisor Doubletree Financial District Domonique.Boss2@hilton.com 212.480.9100
Dear Jaywee3, Thank you for this amazing review of your stay here at the DoubleTree FiDi. It most definitely pleases us to hear that the staff overall were professional and welcoming throughout your stay. We take so much pride in the team we have put together and it truly brings us joy that they are great representations of what customer service is. Our location is an added bonus and it is a pleasure to hear that it was convenient and near, to the most sought after attractions in NYC. We hope to have made you a loyal guest and that you will be returning in the not so distant future. Kind Regards, Denise S. Assistant Front Office Manager