Hi, Our hotel loves sharing our unique experience with veteran travelers and occasional explorers alike! We’re glad that your overall stay with us was an enjoyable one. Regarding your cabin’s size, please know that we offer a bevy of cabin arrangements, many of which are rather spacious! Consider exploring our premium units and suites during your next visit to enjoy additional comfort and convenience when you join us again. Cheers, The YOTEL Crew
Hi Jackson, We were glad to serve as your New York City home. It’s great to know that you found our rates to be exceptional when compared to other options in the area. Despite our great prices, it’s clear that you didn’t get all of the value out of your experience that you were hoping for. For that, we’d like to apologize. Know that long check-in times and our terrace area being booked are not the norm for us. On most days, checking in at YOTEL is lightning-fast given our automated workflows and our terrace is free for guests to explore, weather permitting. We also do offer early check-in times to our guests, pending availability, for an additional charge. Overall, it sounds like your biggest concerns are things that our team can remedy during your next visit. We hope that you will give us the opportunity to do so and wish you the best until your return. Take Care, The YOTEL Crew
Hi, Thank you for joining us and for sharing your feedback. Please accept our apologies for any confusion regarding your request to use an extra chair for storage purposes. In most cases, our team is happy to accommodate such requests with the exception of when we’re accommodating large volumes of patrons or anticipate volumes picking up per the time of day. Again, we would like to apologize for any inconvenience and hope that you will give us another chance to better impress you the next time that you find yourself in New York City. Take Care, The YOTEL Crew
Hi Erin, It’s awesome to have earned your recommendation! Thank you for letting us know that YOTEL hooked you up with incredible value during your stay and that our great location shined among the many perks that we have to offer. We had a blast welcoming you and look forward to seeing you again. Cheers, The YOTEL Crew
Hi, Our Times Square West location is undeniably one of the best features that we have to share with our guests! Thank you for letting us know that it added so much to your New York City experience. If you find yourself craving more space during your next YOTEL visit, consider looking into one of our “premium cabins”, some of which are larger than 700sqft. Until we see you again… Take Care, The YOTEL Crew