Dear brucegurfein: I recognize your time is valuable and appreciate the feedback you have provided. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Four Points by Sheraton New York Downtown, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. As a valued guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to New York! Best regards, Arthur Cheung
Dear PJM37: Thank you for staying with us. We strive to provide our guest with quality accommodations. I am sorry to see that we did not exceed your expectations. We appreciate your feedback and I will share it with the team to ensure the concerned items are addressed. Thank you again! Best regards, Arthur Cheung
Dear walshie2017: Thank you for taking the time to share your experience regarding the Four Points by Sheraton New York Downtown. We strive to provide our guests with clean and comfortable accommodations and I am sorry to see that did not exceed your expectations. Please accept my sincere apologies. We take our guest feedback very seriously and your comments will be shared with the hotel team to ensure the inconveniences you encountered are remedied. Thank you for staying with us and we appreciate your business. Best regards, Arthur Cheung