Dear dimband, We are extremely disappointed to discover that you stay fell so short of expectations. Someone from our staff will be contacting you shortly to discuss the details of your experience and to extend our personal apologies. Warm regards, James Dale Hotel Manager
Dear gvlim2, Although we are happy to discover that you enjoyed our convenient Midtown location, we are disappointed to learn that other aspects fell short of expectations. It is our goal to provide our guests with comfortable, noteworthy experiences, and we sincerely regret that this was not your impression. That being said, your feedback is invaluable as we continue to work toward that goal. On the note of our future, we are pleased to confirm that it will continue accepting reservations through at least July 31, 2022. Until then, we remain fully committed to delivering the highest level of service and an outstanding experience for our guests. Warm regards, James Dale Hotel Manager
Dear stevea5757, We are so sorry to hear other aspects of your stay fell short of the Grand Hyatt New York standard. We strive to provide a comfortable and memorable experience for each of our guests and regret that this was not your impression. We would love to speak with you directly to find out more about your stay and extend our personal apologies. Please forward your contact information along with the best time to reach you to guestexperiencenycgh@hyatt.com. Warm regards, James Dale Hotel Manager
Dear SL D, While we are delighted that you enjoyed our proximity to Grand Central Terminal, we are so sorry to hear other aspects fell short of the Grand Hyatt New York standard. We strive to provide a comfortable and memorable experience for each of our guests and regret that this was not your impression. We would love to speak with you directly to find out more about your stay and extend our personal apologies. Please forward your contact information along with the best time to reach you to guestexperiencenycgh@hyatt.com. Warm regards, James Dale Hotel Manager
Dear carrieg412, It is wonderful to discover that so many aspects of your stay were so enjoyable, from our comfortable, spacious rooms to our friendly and helpful staff. Moreover, we are delighted that you were able to appreciate the ambiance of chic Manhattan ballroom. That being said, we are sorry to hear that the pricing did not live up to expectations. However, we strive to be as transparent as possible with our guests, and we would be more than happy to answer any questions about our pricing moving forward. Finally, we sincerely hope you will be able to stay with us again for another fantastic Big Apple experience. Warm regards, James Dale Hotel Manager
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