Dear Anna G, I appreciate greatly your feedback in reference to your stay with us. I apologize that the Guest Services team failed to give you the appropriate information regarding the amenities available to you. I will make certain that your specific feedback is relayed to the team and will be used to help strengthen and grow our service! We strive to create unique, unforgettable experiences for our Guests and feedback such as yours allows us to grow and reflect on our service. If and when you plan to come to New York again, please reach out directly to star@sanctuaryhotelnyc.com and we will be certain to take care of you once more and show you our commitment to service and improvement. James Valdez S.T.A.R. Experience Manager The Sanctuary Hotel
Dear JBCa2z, As a last minute option it sounds like we fit just exactly what you were looking for! Thank you for giving us a chance! We do have a number of room types available that vary in size; some that are cozier for short stays and ones more spacious for longer stays! I will also make certain your kind words are relayed to the staff. We strive to create unique, unforgettable experiences for our Guests and feedback such as yours allows us to grow and reflect on our service. If and when you plan to come to New York again, please reach out directly to star@sanctuaryhotelnyc.com and we will be certain to take care of you once more! James Valdez S.T.A.R. Experience Manager The Sanctuary Hotel
Dear Passionwithpurpose, Thank you for taking the time to leave us feedback in reference to your time here at the Sanctuary. As a boutique hotel, the layout and configuration of our rooms do vary and we do our best to utilize the space as effectively as possible. Having said that I do apologize that the room you were in was not to your liking. I would most definitely like to speak with you about your stay. Please reach out directly to star@sanctuaryhotelnyc.com at your convenience and thank you again for spending your holiday in New York with the Sanctuary Hotel. At Your Service, Jimmy Valdez S.T.A.R. Experience Manager The Sanctuary Hotel
Dear BertRX7, I am incredibly pleased that you enjoyed your time with us and thank you for your kind words! Danny is an outstanding member of our doormen and I will be certain that he sees this review, that is if he hasn't already! We strive to create unique, unforgettable experiences for our Guests and feedback such as yours lets us know we are succeeding! If and when you plan to come to New York again, please reach out directly to star@sanctuaryhotelnyc.com and we will be certain to take care of you once more! Jimmy Valdez S.T.A.R. Experience The Sanctuary Hotel