Thanks for the amazing review, Kelley. It's excellent your time with us was so fantastic. We take great care in providing top-notch service for all of our guests. Your praise for our team lets us know we're doing our job. We look forward to hosting you again soon so we can share another splendid experience with you. Have a fantastic day. Yours in Hospitality, Abel Cartagena, Jr. – General Manager
We appreciate the feedback, Ronda. We're disappointed that your stay with us was less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We hope for the opportunity to host you again soon for a more positive experience. Yours in Hospitality, Abel Cartagena, Jr. – General Manager
Thank you for taking the time to share your feedback. We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward. We hope you allow us the chance to share a more positive experience with you soon. Yours in Hospitality, Abel Cartagena, Jr. – General Manager
We appreciate the feedback, Wen. We're disappointed that your stay with us was less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We hope for the opportunity to host you again soon for a more positive experience. Yours in Hospitality, Abel Cartagena, Jr. – General Manager