Hello and thank you for letting us know about this. We apologize for the flies and hope the rest of your trip was enjoyable. Your feedback is very much appreciated, as it helps us to improve in the future. Again, thank you so much. Please let us know if you need anything else by calling 212-707-5000.
Hello and thank you so much for the kind review about us! We really appreciate everything you mentioned about the rooms and our staff. Thank you again for your kind words. We hope you'll visit us again soon.
We are grateful that you’ve taken the time to share your experience. It is a pleasure to know you valued our Midtown location. Our goal is to create the best possible stay, which is why we encourage our guests to let us know about their time with us. It is disappointing to learn that we may have missed the mark in some areas, as we are always happy to make any necessary adjustments to help you feel more comfortable and right at home. We’ve let our team know of the issues you encountered with the elevator. We hope you’ll give us another opportunity to welcome you back in the future.
A trip to NYC is such a great way to celebrate! Thank you for choosing to stay with us at The Manhattan Club for your birthday getaway. We love knowing you enjoyed our Midtown location as well as the fun you had in our Club Lounge. It would be our pleasure to welcome you back again.
Thank you for reaching out to us. We always want our guests to savor each moment they have with us and learning that your experience did not meet your expectations is disheartening. As you mentioned, our check in time is 4pm and our check out time is 11am. Please know that our website is the best source of information for any of our policies at our property but we regret if there was any confusion. Our team will always do all they can to accommodate earlier arrivals if possible. We value your feedback and want to thank you for taking the time to share your comments. It's our hope that you will give us another opportunity to provide you with an experience that is nothing short of exceptional.
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