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特內里費島海岸
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森提多哈卡蘭達度假酒店 (特內里費島海岸)
Hotel Best Jacaranda

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Avda. Bruselas, 4, 特內里費島特納里夫 西班牙
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5,689則評論913 條問答0 則客房貼士
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這是個非常棒的酒店,服務、設施和員工都很棒。酒店的氛圍也對孩子們非常友好。接待團隊專業熱情。我們的兩個女兒都很開心,因為這裡有很多活動她們可以做。我承認開始我看到差評的時候有點擔心,但是根據我們的入住體驗,到目前為止絕對是完美的,我們在這裏過得很愉快。我們還可以住5天,真是太棒了。我們住在B區541房間,這是一個很大的房間,裏面有你需要的一切。一月份,我們住過一家五星級酒店,老實說,除了食物更加多樣化之外,和這裏沒有什麼區別。如果酒店的管理層能夠完成酒店的翻新工作並和改善食物,那麼這裏很容易成為一家五星級酒店。謝謝你們對我們的照顧。🤗
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Best_Jacaranda(森提多哈卡蘭達度假酒店 的Manager)的回應
回覆日期:2019年8月22日
Dear 2013first Thank you for sharing your review with us and other future travellers. We are very happy to know you are having a good time with us and we appreciate your compliments to our service and staff. We will forward your kind words to our animation team, who will be very happy to know you are enjoying their activities. Please do not hesitate to contact us at the reception desk or our Public Relations department if there is anything else we can do to make your holiday extra-special. Thank you again for your feedback. We would love to have the chance to welcome you back in the near future for another amazing holiday. Best regards, The Management.
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2019年8月我們住在這家酒店。我們是對夫婦,在這家酒店的體驗有好有壞。酒店/地面:酒店及其周邊地區總是乾淨整潔,非常棒。房間:我們住的房間很漂亮,視野極佳,首屈一指。我們花了140歐元昇級到高級客房,但我認為不值得。昇級后你只多了浴衣,遊泳池毛巾和拖鞋。迷你冰箱里還有兩小瓶水,一瓶可樂和一瓶芬達。如果您要加滿的話,您得另外付費。這兒沒有牛奶、茶以及咖啡。每次我們用我們的咖啡機的時候,它就漏得到處都是。房間里的杯子很臟。工作人員:工作人員很好,總是很有愛,清潔人員把你的房間打掃得很乾凈。攝影的員工一直纏着你的拍照,就像沒聽見我們說“不”一樣。為了不拍照,我們不得不很強硬地說不。娛樂:娛樂並不是我們感興趣的。要是活動不是那麼晚的話,我們本可以參加的。但活動是在每晚的9.45.這世間對於任何活動來說都挺晚的了。娛樂團隊似乎不像我們住過的其他酒店那樣與客人互動。食物:這家酒店的食物每天都讓人挺失望的,食物都是一樣的。6天中我們出去吃了3天。吃綠茶布丁或是早飯的時候都沒有勺子。每次都這樣。我還沒吃完,餐廳的工作人員就來收拾了我的盤子兩次。我們吃飯時只喝了一杯。服務很差。廚師們干那麼起勁兒就做出這樣食物,他們應該感到羞恥。商店:酒店的商店物美價廉,存貨充足。遊泳池區域:遊泳池周圍沒有房間。日光浴床被人們用毛巾佔用了。下行電梯不要濕着進去。因為前面有人濕着進電梯了,所以我在電梯里滑倒了。遊泳池區域乾淨,但可以多弄點表示地板潮濕的標誌…這裏沒有隻供成人的泳池。泳池裡天天都是小孩子泡在裏面。樓層:我們是在九樓的觀景樓,但是我們必須坐兩部電梯才能到達餐廳,因為有些電梯壞了……所以每個人都要等那個能運行的電梯。從9到5樓電梯壞了,所以我的丈夫被困在房間里了,沒吃飯。所以不知道我們明天能不能走樓梯去餐廳。多說下,要是你住九樓,你就要乘2次電梯。要是2部電梯都能用的話,我會給這兒2*。因為我自己的原因,我不會在來這兒住了,這真的糟糕。
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Best_Jacaranda(森提多哈卡蘭達度假酒店 的Manager)的回應
回覆日期:2019年8月18日
Dear No1monkee Thank you for taking the time to write such a detailed review after your recent stay at the Best Jacaranda. We are terribly sorry that your stay at our hotel was not up to your expectations. We appreciate your compliments to our hotel and the cleanliness of our premises, and most importantly to our friendly and hardworking staff. We are also happy that you liked the room you were allocated. We are, however, disappointed to know you were not satisfied with the premium package, even if we gave you all the information about the package prior to your arrival. What a pity that you did not mention it during your stay as we would have been happy to cancel it and refund you the money you had paid for it. We would like to clarify that the 2 bottles of water and the 2 soft drinks you found in the minibar is a complimentary welcome package for all our guests. That's not part of the premium package. We want to apologize if the maid forgot to change the cups. It would have been great if you had informed us as we could have reminded the maid to do it. We have forwarded your comments regarding the photographers to the relevant management and we will take the appropriate measures so that this does not happen again. With regard to the night entertainment we would like to bring to your knowledge that the show can't start until the restaurant is closed at 9:30pm. Otherwise most of our guests would miss it. We are surprised to read the food is repetitive. We offer between 70 and 100 different meal options every day and we have different themed dinners every evening. We don't understand why you only had one drink with your dinner. You were all inclusive and you could have asked for as many drinks as you wanted. You just had to ask your waiter and the drinks would have been brought to your table. It is not true that there is no room around the pools. The size of our pool area is about 10.000 sq metres and, even if it is true that some guests reserve sunbeds early in the morning, we have more than enough sunbeds for all our guests. With regard to the incident with the lift, we would like to point out that our staff is not allowed to manipulate the lifts machinery, so we have to call the OTIS official technical service to fix them. Last Monday we called the OTIS technical service as soon as we knew one of the lifts in block F (there are two of them) was not working. When the OTIS technician came to the hotel he realized there was a problem with the other lift as well so he decided to stop it for safety reasons, so both lifts were out of service while the technician was fixing them (between 7:30pm and 11:00pm). Instead of calling the reception to inform us that your husband was stranded in your room and he could not go to the restaurant, you started sending messages to our Facebook page, first asking if we had room service (which we don't have) and then complaining that the lift was not working and that you would not be able to bring your luggage down the next day if the lifts were not working. The purpose of our Facebook page is not to solve urgent issues as there is not someone reading the messages 24 hours a day and this is why we could not address this issue in a timely manner. We have a 24 hour reception and a Public Relations department for that. If you had asked our reception, public relations or even the restaurant staff if you could bring some food to the room, we would have said yes, as we have done many times in the past, but you never asked. You could have also used the staff lift, which happens to be right next to your room. You then phoned Thomas Cook in the UK asking for help and they called us and asked us if we could show you how to come from your room to the reception. We tried to call your room several times but your phone was disconnected. We then sent you a message through our Facebook page offering you the possibility to use any of the staff lifts and also the help of our bellboy, who was available until 7:00am the next morning, but you refused our assistance. We hope that, after all, you enjoyed your stay in Tenerife. Best regards, The Management.
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我們在入住這家酒店之前,閱讀了所有不好的評論,有些擔心。但說實話,我並不需要如此擔心。這是一家非常適合家庭入住的酒店。酒店有六個遊泳池,其中兩個水溫是加熱過的。即便是不帶加熱的泳池,我們也感到水很溫暖。每天早上都會沐浴在陽光中醒來。食物選擇很多很棒。我真的不明白為什麼評論說食物都是重複的。我們入住的7天中,每天晚上都有不同的美食主題,所以感覺我們並不需要出去奔波吃飯,這點是個加分項。房間每天都打掃的很乾凈,並且會換上新毛巾。有一些基礎的娛樂設施,但是我們基本晚上才會回酒店,所以這並不是什麼問題。因為我們一直到晚上九點才會坐飛機回家,酒店給我們提供了一間配有乾淨毛巾和洗漱用品的淋浴房,這簡直是太棒了,這樣我們就不需要白天在泳池遊玩的時候也拿着這些東西。我非常推薦這家酒店,並且一定會再來入住的!
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Best_Jacaranda(森提多哈卡蘭達度假酒店 的Manager)的回應
回覆日期:2019年8月16日
Dear vickster17 Thank you so much for sharing your valuable review with us and other future travellers. We are delighted to read you found our hotel to be fantastic and we appreciate your compliments to our swimming-pools, the food and the service. It was a pleasure for us to have you as our guest and we hope to see you back soon. Best regards, The Management.
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四星級酒店,在島上還算可以,環境不錯,硬件設施很豐富,每天都有不同主題的活動,小孩子相當開心。位置很好,從南部機場下來坐大巴只要十分。
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Best_Jacaranda(森提多哈卡蘭達度假酒店 的Manager)的回應
回覆日期:2018年7月5日
Dear Meng J, Thank you so much for sharing your opinion regarding your recent stay at our Best Jacaranda. We are delighted to know that you enjoyed a really nice stay with us and that your kids had an amazing time. We sincerely appreciate your feedback and hope to have the pleasure to welcome you again in the future. With our kindest regards, The Management
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多麼讓人愉快的酒店,出色的地理位置,去沙灘和商店很方便。酒店是龐大複雜的,因為當你走過這道門,你就知道你得做出了一個正確的選擇。保持良好的遊泳池和讓人愉快的乾淨的房間,還有為所有年齡範圍準備的設施。 餐廳是超出這個世界的,食物很棒,選擇很多,晚餐成為了這天最喜愛的部分。 優秀的友好的員工,他們會幫助你任何的疑問或問題,還總是帶着微笑來做。 我會推薦這個酒店給所有人,我肯定還會在那裡住的。
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往前
價位
US$109 - US$247 (根據標準客房的平均房價)
別名
hotel jacaranda tenerife, jacaranda hotel tenerife, jacaranda tenerife, jacaranda resort
位置
西班牙加納利群島特納里夫特內里費島特內里費島海岸
客房數量
563
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