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1 - 6 則評論(共 536 則)
翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
3 週前的評論

今年二月,我們曾兩次住在這處令人驚嘆的酒店裡,我們非常享受在這裏的每一分鐘。作為高級白金精英會員,可以使用禮賓室是我們住宿的額外福利。酒店位置很好,到地鐵站很方便。每一位員工的服務都是無懈可擊的,他們會為你提供超越一切的服務。我將傑出服務榮譽獎授予Usami先生(禮賓部經理)和他的工作人員,因為他們使我們的住宿更加舒適。肯塔羅總是在那裡,解決我們的任何問題,並確保我們的住宿在每個方面都很好。這家酒店是我們以後呆在東京的“第二個家”。

1  感謝 minu g
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com 查看原文
kioicho,東京王子畫廊東京紀尾井町豪華精選酒店 的 マネージャー,回應了這篇評論回應日期:2 週前
Google 翻譯

Dear minu g,

It is a great pleasure to read your gracious comments about the Lounge staff and service. Your feedback will certainly be a great motivation for them. I was especially delighted to read your comment “This hotel is truly our 'second home' for all our future visits to Tokyo.” and would like to share your praises with our team to let them know their actions are truly appreciated.
Our guests’ satisfaction is our top priority and I was thrilled to learn that you enjoyed your stay. We will continue to work hard to offer a memorable and satisfying stay for our guests. Should there be any way that we may be of further assistance to you, please do not hesitate to contact us whenever convenient for you.
Once again, thank you for your wonderful feedback and we hope to serve you again whenever your travel brings your back to our hotel in the near future.

Sincerely yours,

Daisuke Namikata
Senior Manager
The Prince Gallery Tokyo Kioicho

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
2019年3月10日已評論 透過行動裝置

我們周遊世界好幾年了!!日本是個巨大的驚喜!酒店服務遠超五星級,日本人民超級樂於助人,快樂善良,且鼓舞人心!!每個人都必須去東京和日本各地,我們很快就要去新加坡和泰國了,但沒有像這裏一樣超級安靜和乾淨的地方了。

1  感謝 345stevenm
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com 查看原文
kioicho,東京王子畫廊東京紀尾井町豪華精選酒店 的 マネージャー,回應了這篇評論回覆日期:2019年3月12日
Google 翻譯

Dear 345stevenm,

Thank you for choosing The Prince Gallery Tokyo Kioicho, and for taking the time to write about your experience staying with us.
It is a great pleasure to read your warm comments about our services and the cleanness. We are honored to know that you had a great time with us and I have shared your appreciation with all of our staff. Your warm message, “The hotel service is way above a 5 star” is especially very much appreciated, and we will continue to work hard to ensure that our products and services meet the high standards expected of our brand.
Once again thank you for your review and we all are looking forward to welcome you back on your next stay at The Prince Gallery Tokyo Kioicho.

Sincerely yours,

Daisuke Namikata
Senior Manager
The Prince Gallery Tokyo Kioicho

回報不適當的回應
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翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
2019年2月16日已評論 透過行動裝置

我被告知,酒店不再給萬豪Bonvoy白金或鈦金精英顧客提供俱樂部酒廊。雪上加霜的是,現在精英階層的早餐只有歐式早餐(咖啡、果汁、麵包),而不再是豐盛的自助餐或日式早餐。這完全是一個誘餌和騙局,因為我在入住前幾周就預訂了房間,當時酒店還在為白金精英提供俱樂部酒廊和全套早餐。我後悔當初選擇住在這家酒店,我本可以選擇住在另一家重視萬豪精英會員忠誠度的酒店。

12  感謝 travel33te
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.ca 查看原文
kioicho,東京王子畫廊東京紀尾井町豪華精選酒店 的 マネージャー,回應了這篇評論回覆日期:2019年2月20日
Google 翻譯

Dear Sam Wind,

Thank you very much for providing us with your comments that we of course value.
As you indicate, a benefit of PLATINUM ELITE, TITANIUM ELITE and AMBASSODAR ELITE has been changed after new Marriott program launched.
However, we offer great flexibility to our royal guests booked our hotel before Marriott Bonvoy launched. In addition, the buffet style breakfast is still served at our main dinning place.
Therefore, it would be greatly appreciated if you could please email us kioi-frt2@princehotels.co.jp with your preferred contact details so that we may reach out to you in order to discuss your experience with the hotel further.
Once again we thank you for your time and look forward to hearing from you soon.

Sincerely yours,

Daisuke Namikata
Senior Manager
The Prince Gallery Tokyo Kioicho

回報不適當的回應
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翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
2019年1月12日已評論

這家酒店非常漂亮又優雅,還有一個美麗的山景,清晨可以清楚的看到富士山, 旅客服務和房間一樣出色,其中有一些有趣的按鈕可以調暗浴室的窗戶,只需按一下按鈕就可以變得不透明。很有現代感,並具有閣樓風格。

1  感謝 Jascaliner
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com 查看原文
翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
2018年12月30日已評論 透過行動裝置

這家酒店的建築非常漂亮,房間設計得很好,可以欣賞到東京令人嘆為觀止的景色。但遺憾的是,服務非常一般。我原以為服務不好是因為在我們停留的時間段在一個繁忙的時期,但是,由於我們在酒店的多個區域——俱樂部酒廊、客房服務和餐廳——都遇到了糟糕的服務,我認為還有一個更大的問題。在我們超過四天的住宿當中,我對服務的高期待值從來沒有實現,因為這兩個房間我花了近乎每晚1000美元的價格,我相信在東京還有其它有更好的性價比酒店。

感謝 coplex
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com.au 查看原文
kioicho,東京王子畫廊東京紀尾井町豪華精選酒店 的 マネージャー,回應了這篇評論回覆日期:2019年1月2日
Google 翻譯

Dear coplex,

Thank you for choosing The Prince Gallery Tokyo Kioicho, a Luxury Collection Hotel and taking your time to share your recent experience with us.
First of all, we are glad to hear that you enjoyed your room and the view. However, we are very sorry to learn that your overall experience at our hotel was such a disappointment, and would like to extend my sincere apologies.
Therefore, it would be greatly appreciated if you could contact us at your best convenience to discuss your experience further. We do hope to have another opportunity to provide a better service for you. Please feel free to contact us at “kioi-frt2@princehotels.co.jp”.
We appreciate your feedback once again and we look forward to hearing from you.

Sincerely,

Daisuke Namikata
Senior Manager
The Prince Gallery Tokyo Kioicho

回報不適當的回應
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翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
2018年12月11日已評論

就像上次一樣,房間里的景色令人屏息,房間里的燈光也很明亮,就像我喜歡的那樣,床很舒服,一切都很棒。地理位置優越,附近有地鐵站,樓下有很多餐館、咖啡館和小超市。工作人員和我記憶中的一樣好,特別是戴宮岡先生。一年前我來過這裏,他還記得我。我一下車,他就認出了我,臉上露出了喜悅。那是最真誠的歡迎!他的舉止恭敬、謹慎而又真誠,是一個非常可愛的年輕人!

1  感謝 Pat L
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com 查看原文
kioicho,東京王子畫廊東京紀尾井町豪華精選酒店 的 マネージャー,回應了這篇評論回覆日期:2018年12月14日
Google 翻譯

Dear Pat L,

Thank you for taking the time to share your review following your recent stay at The Prince Gallery Tokyo Kioicho. Thank you also for returning at our Hotel, it was a pleasure to host you. It is a great pleasure to read your gracious comments about the room, location, the front staff and our services. Your feedback will certainly be a great motivation for our staff especially for Mr. Miyaoka, he was so happy to read your comment. Your wonderful comments are shared with our team to let them know their actions are truly appreciated.
I was thrilled to learn that you enjoyed your stay as our guests’ satisfaction is our top priority. We will continue to work hard to offer a memorable and satisfying stay for our guests. Should there be any way that we may be of further assistance to you, please do not hesitate to contact us whenever convenient for you.
We truly appreciate being given the opportunity to be of service, and we all are looking forward to welcome you back to our Hotel in the near future.

Sincerely yours,

Daisuke Namikata
Senior Manager
The Prince Gallery Tokyo Kioicho

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