Thank you for choosing InterContinental and for taking the time to provide feedback about your experience at InterContinental TOKYO BAY.
I would like to start by apologizing to you for the inconveniences you faced during your stay.
We are very sorry that you did not experience an exemplary hotel stay because of the level of service, rooms and many things you have received.
We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.
I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at firstname.lastname@example.org.