Dear Charlotte S
Thank you for taking time to share your comments on our property.
We sadly regret your dining experience did not match the rest of your impressions.
Our methods of preparations are based on international food safety standards. Therefore, strict hygiene measures are applied, which I personally overview and monitor on a daily basis with our Executive Chef.
We are sorry deeply for one of your sightseeing days missed. Once you have reported being unwell on November 03rd our Management team came to meet you and has investigated the matter in details. We have a Doctor available on-call next door to the Hotel who you did not wish to see. To our relief, you have mentioned feeling considerably better at the end of the day.
In regards to the swimming pool, temperature is currently set to be between 26 to 30 degrees throughout the day. We sincerely apologize if this was not to your convenience.
All our team joins me in wishing you a pleasant travel back home and thank you again for staying with us.
With warm regards
I would like to thank you for taking the time to share your fantastic review with us.
We are happy to hear that you have enjoyed the comfort of your room and the food and beverages served at The Refectory Restaurant and The Cloister Bar.
It will be a great pleasure for all of us to welcome you back in your next visit to Myanmar.
Ernst & Team