Dear Barbara W,
Our warmest thanks for selecting the Imperial Hotel Osaka for your recent stay. We were happy to learn that you enjoyed the lovely cherry blossom season while you were here. Your comments are greatly appreciated and help inspire us to improve our service and the guest experience. We hope that we will have a chance to welcome you again.
Dear Fernanda R
Thank you very much for selecting to stay at the Imperial Hotel Osaka.
We are pleased to learn that you were satisfied with the location, service, and guest room.
In the center of the hotel lobby on the second floor, we display an arrangement of seasonal flowers to welcome our guests.
At the time of your stay it featured autumn colors that may have been suggestive of Halloween to you. I hope you enjoyed them.
In future, we will continue to strive to improve our service and anticipate our customers' needs. If you have any requests or suggestions, please do not hesitate to contact us. We are looking forward to having an opportunity to welcome you to our hotel again.
Thank you very much for coming to stay at the Imperial Hotel Osaka a second time.
We are delighted to learn that you were satisfied with your stay on both occasions. As we continue to strive to perfect our service, we hope to have an opportunity to welcome you to Osaka again. Until that time, we will be anticipating a possible visit and look forward to warmly welcoming you to the Imperial Hotel Osaka.
大阪帝國飯店新，因此我們到地鐵站出口問當地日本人大多數都不認識耶！因為我們住的是豪華家庭四人房，所以備品都是四人份，還準備了小孩拖鞋小孩可愛牙刷很貼心，還有一份洗顏 化妝水 乳液 卸妝液的小旅行組，而且因為是豪華房，我們房間內的窗簾是電動的耶，初次見到彷彿劉姥姥進大觀園，驚嘆連連啊！我們窗外就是梅田的摩天輪很炫，景觀很好，衛浴設備除了乾濕分離還有蒸汽室功能，可惜當時夏季所以沒有體驗，內講們很客氣很有禮貌，定時還有接駁車能載觀光客到梅田站因此對於要前往市區的我們很方便，梅田百貨公司內還有一家麵包店是慾望城市影集中凱莉有吃過的可頌麵包，號角響起食尚玩家也有去吃，不錯吃。
Our sincere thanks for your recent stay at the Imperial Hotel Osaka.
You wrote that you were accompanied by your children and the room was equipped with child-sized toothbrushes and slippers, which we hope proved helpful for you.
Please note that the curtains in our guestrooms all open and close automatically. Outside the window waits an expansive view of downtown Osaka, which we were very pleased to learn that you enjoyed during your stay. The riverside view from the other side of the hotel is also very popular. We hope that you will have a chance to enjoy it during your next stay.
We look forward to welcoming you and your family again.
Thank you very much for staying at the Imperial Hotel Osaka during your visit to this area. We are very grateful that you took the time to provide your highly valued comments. On behalf of our staff we’d like to warmly welcome you to stay with us during a future visit.