Dear LobertsK,
Thank you for coming to New York Grill and for taking the time to share your feedback.
We truly regret to learn we were unable to meet your expectations in terms of the level of service provided. Many of our guests come to celebrate for special occasions and it is always our priority to provide a comfortable experience for every party.
Please accept our apologies that our team did not communicate clearly. Unfortunately, we are unable to guarantee tables by the window but we will always do our best to meet guest’ requests.
We have shared your comments with our service team, highlighting the importance of communication and warm care to ensure all our guests enjoy their experience when they visit us.
Once again, thank you for taking the time to share your feedback with us and we hope to have the opportunity to welcome you back in the near future.