Dear Mina G,
Thank you for taking the time to review your experience with us.
I am pleased to see that you found the location very nice and the hotel very modern and nicely decorated.
The reception is opened 24/7 and available to assist you with any request you may have during your stay; I am afraid we were not aware about your dissatisfaction with regards to the room size otherwise we could have shown you different room.
Please feel free to contact me directly on your next visit and I will personally ensure your stay will be impeccable in every aspect.
Dear Abalene G,
Thank you so much for having shared this fantastic review!! I am absolutely thrilled to see that you enjoyed your Indian Afternoon tea with us and the services provided by the staff simply added to it. It will be my pleasure to personally assist you with any of your future bookings at the Park Grand Lancaster Gate.
Thank you for your wonderful words about our Afternoon Tea and the staff are all appreciated. I am delighted when it is mentioned how good the service is, as I know how much effort the teams put into every guest interaction. Thank you so much for your kind recommendation and we will are looking forward to welcome you back soon!
Looking forward to seeing you again in the near future.
Thank you for your review following your recent afternoon tea experience at Park Grand Lancaster Gate.
I am very pleased that you found our team excellent and the service really great. Than you also for mentioning the amazing food.
We are looking forward to welcome you back for another great experience.
Dear Deema M,
Thank you so much for taking your time to share your experience at Park Grand Lancaster Gate.
I am very pleased to see that you had an overall great experience. I will pass your kind words to the entire team.
We look forward to welcome you back again soon.
Dear Bob C,
Thank you for your great review! I am very pleased to see that we have been one of your best experience with London hotels and thank you for your recommendations.
We really hope to have the pleasure of welcome you back in your next visit in London.