We are sorry if we didn´t meet your expectations and apologize about that. We already forwarded your comment to the Maintenance Department in order to inspect the room in which you stayed. In any case, we were at your disposal 24 hours a day at the reception, so if you had informed us about the inconveniences, they would have been solved immediately. We wish you, in your next accommodation search, find the one that meets your needs and expectations with the economic price, central location, free services in your room such as wifi, fridge, television with international channels, of course, in English, hairdryer, free aminities, etc.) in addition to our pool and solarium on the roof.
First of all, we want to say thank you for your trust in being a loyal customer of our Hotel and your positive words regarding our employees, cleanliness, comfort and location. We apologize for any noise you may have had on your last stay. If we had communicated such circumstance, we could have taken some action in this regard. Please, when you are about to make a new Reservation, please contact us directly to assign a room on one of the upper floors and have no orientation to the street that may be noisier (sometimes in the center of the cities) .
We hope to receive it again in our Hotel.