Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay with us and found our space theme design unique and interesting.
We look forward to welcoming you back again very soon.
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.
Regarding the incident with your WC, please accept our sincerest apologies for the inconvenience. We will insist on more thorough checkups of the room by our housekeeping staff to make sure everything is in order before the guest arrives.
Regarding your comment on vanity kit, we would like to kindly inform you that all the amenities (including vanity kit) are available on request simply dialing number 9 for the front desk.
On the other hand, we are glad to see you have enjoyed the comfort of our rooms and the beautiful views.
Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Barceló Sants hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks.
We are sorry to hear your discomfort regarding the parking being at extra charge. Apart from it being published on our website, all the rates are also stated at the entrance of the parking as well. We have also checked the website where you have made your reservation and the parking is listed at the services that are with extra charge. Anyhow, please accept our apologies for any misunderstanding.
Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times.