On behalf of the entire team, we would like to thank you for the time you took to share your positive opinion about your experience in Barceló Valencia on TripAdvisor.
It has been a great pleasure for us to have you here. We are proud to know that we were able to make your stay enjoyable and that our hospitality reached your expectations.
It would be a real pleasure to receive your visit again and please do not hesitate to contact us directly for any kind of assistance you may need.
First of all I would like to thank you for taking time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time.
At the Hotel Barceló Valencia our aim is to exceed the expectations of our guests, and we deeply regret when we do not fully achieve this. We are very sorry to know that some aspects were not to your total satisfaction.
To inform you that nowadays the rooftop bar and the spa is close because we are doing some improvement in our facilities. For this summer, all our guest would enjoy our outside swiming pool in the rooftop.
I look forward to welcoming you personally during your next stay and try to change your impression.
Dear Mr. John E,
Thanks for your positive review.
It was a pleasure to read that our service levels met your expectations.
We hope you can visit us again here in Valencia soon.