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1 - 6 則評論(共 1,895 則)
翻譯評論: 此評論由 Tripadvisor 全球志願者翻譯。 查看英文原文
2017年9月14日已評論 透過行動裝置

這是在西西里島的一個令人愉快的海濱酒店,有一個很好的遊泳池,私人海灘,以及Ortigia和錫拉丘茲的美景。房間相當不錯,雖然有點小,而且服務一般都很好。這家旅館的主要缺點是食物。早餐並不是很好,因為很有限(在品種和質量上),熱選擇和晚餐對你得到的東西定價過高。然而,在Ortigia的大量精選餐廳中,這一點得到了些許彌補。

感謝 Gunooner
該評論乃Tripadvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.co.uk 查看原文
simona C,邁納雷托大酒店 的 Responsabile relazioni con la clientela,回應了這篇評論回覆日期:2017年9月15日
Google 翻譯

Dear Guest,

Thank You so much for choosing Grand Hotel Minareto and leaving this feedback about Your stay.
We are really happy to read You particularly enjoyed Your stay and our resort: to know You retain a lovely and positive memory about Your stay, the location, the panoramas, the kindness of the staff and all the services, it is the greatest reward for us all.

We regret that breakfast offer and variety was not of Your liking: we hope that, if You will have the pleasure to come back in the future as our kind Guests, You will have the possibility to appreciate it more.

Best Regards,
Customer Care Dpt.

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
翻譯評論: 此評論由 Tripadvisor 全球志願者翻譯。 查看英文原文
2017年8月8日已評論 透過行動裝置

我們因為工作在錫拉庫扎住了九晚。酒店距離市中心有點遠,但每天有2-3次班車。酒店的海景很好,工作人員很好,海灘也很好。然而,酒店不是一個真正的五星級酒店...我們的房間的空調太嘈雜。我們要求技術人員解決問題,但他不能解決問題。另外洗髮水已經用完了,當我們要求更多的洗髮水時,我們被告知他們沒有更多得了...

2  感謝 Angelacarneiro
該評論乃Tripadvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com.br 查看原文
simona C,邁納雷托大酒店 的 Responsabile relazioni con la clientela,回應了這篇評論回覆日期:2017年8月10日
Google 翻譯

Dear Guests,

Thank You for being our Guests with all Your family and for dedicating part of Your spare time to write this feedback.
We are pleased to read that, during Your stay, You appreciated the panoramas and the structure, as well as the benefits offered and the kindness of the whole staff.

On the other hand, we are sorry for the slight annoyance the air conditioner created You on the first day of Your stay: after checking the situation, the technician solved it by reducing the sound of the whole air-conditioning unit.
Anyway, we are displeased for the discomfort that this may have caused You on the first day of Your stay.
As regards the shampoo, a small delay in delivery has caused a shortage of stock, so we advised all of our guests. We are really sorry for what happened and we agree with You: this shortcoming does not honor the stars we present.

Concluding, hoping that what You write does not compromise Your will to return in the future, we send
Best Regards,
Customer Care Dpt.

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此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
翻譯評論: 此評論由 Tripadvisor 全球志願者翻譯。 查看英文原文
2017年4月11日已評論 透過行動裝置

這家酒店絕對很好!員工都很好。私人海灘和遊泳池都很不錯。兩個浴池都出現了點問題,當我們乘着可以到達的公交車到那裡時。從酒店可以看到令人難以置信的風景。酒店餐廳的價格太高,但住宿包括了早餐彌補了這一點。無論來自什麼地方絕對需要一個超過20分鐘的車程!這是完美的浪漫之旅,我不確定這裏對於孩子們來說是不是好地方,他們可能會有點無聊!

1  感謝 Laura P
該評論乃Tripadvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.ie 查看原文
minareto2010,邁納雷托大酒店 的 Responsabile relazioni pubbliche,回應了這篇評論回覆日期:2017年4月12日
Google 翻譯

Dear Guest,

Thank You so much for this fabulous feedback and for being our kind Guests.
We are really glad to read that all the aspects You mention in Your feedback represented a real delight for You.
To know that we exceeded Your expectations and that You will keep a positive memory of Your stay, it is the biggest reward we could wish for.

As regards the children, we can guarantee that, with the arrival of warmer temperatures and summer, when they can fully use the swimmingpool and the sandy beach, children usually have much fun. From this point of view, April, the period of Your stay, is still a month of transition.
Anyway, we thank You for Your pleasing words and we really hope You will decide to be once again our kind guest in the future.

Kind Regards,
Simona – Customer Care Dpt.

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翻譯評論: 此評論由 Tripadvisor 全球志願者翻譯。 查看英文原文
2017年4月5日已評論

這是一個很不錯的度假酒店,遊泳池很大,酒店旁邊還設有花園。早餐很不錯,晚餐也很美味。酒店工作人員的服務態度都非常好。可以提前預定好這裏的穿梭巴士,上午10點下午3點都有,如果沒有訂到穿梭巴士,可以乘坐這裏的出租車。但是這裏的交通實在是太擁擠了!

感謝 jonlittleupton
該評論乃Tripadvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.co.uk 查看原文
minareto2010,邁納雷托大酒店 的 Responsabile relazioni pubbliche,回應了這篇評論回覆日期:2017年4月6日
Google 翻譯

Dear Guests,

We would like to thank You for choosing to stay at Grand Hotel Minareto and for leaving a positive feedback about Your stay.
We are glad to read You enjoyed the structure, the common areas, the food qualities and the services.

Concerning the shuttle service, this is a complimentary service we offer for all our guests. Actually, we offer 4 routes at schedule times which allow guests to visit the city, at defined times of the day.
During the course of the season, we will check with Management and Property if it will be possible to extend the number of the routes. As regards the traffic, unfortunately this is something which is beyond our capabilities.
Hoping that in the future You will choose again our resort, we would like to thank You once again for writing this feedback.

Best Regards,
Customer Care Dpt.

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此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
翻譯評論: 此評論由 Tripadvisor 全球志願者翻譯。 查看英文原文
2017年1月5日已評論

作為自行車旅遊的一部分,我們9月住在這裏。 在我們抵達的當天,我們在酒店小而私密的海灘上度過了田園般的下午。 酒店良好的服務令人非常放鬆。 除此之外,酒店沒有令人印象深刻的地方。 也許是因為在酒店有一個大型婚禮,那晚我們在酒店餐廳的晚餐等了很久,食物也沒有達到應有的標準。

1  感謝 matrlaw
該評論乃Tripadvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com 查看原文
minareto2010,邁納雷托大酒店 的 Responsabile relazioni con la clientela,回應了這篇評論回覆日期:2017年1月6日
Google 翻譯

Dear Guest,

We would like to thank You for choosing Grand Hotel Minareto for Your vacation and for dedicating part of Your time to write this feedback, although much time has already passed since Your stay. We are glad to read You particularly appreciated the private sandy beach, which is integral part of a protected marine reservation, as well as the services and the relaxing atmosphere.

As regards the rest of Your stay, we regret to read that a negative remark about a service which, according to what You write, only for one night it seemed a little bit lower, has ruined and compromise the whole stay. It was a single episode, reported after months since it happened, that prompted You to define the hotel “unmemorable” and to assign us such a mediocre score. We regret very much about this, but it seems a harsh judgment.

We only hope that, in the future, You could give us the opportunity to make You change Your mind about the resort.
Best Regards,
Customer Care Dpt.

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