Dear Janet R,
Thank you very much for having taken the time to review The St. Regis Florence and for having expressed your appreciation of both the refined and historic ambiance as well as of the impeccable service.
We hope to have the privilege to welcome you soon back to St. Regis Florence.
Ombretta- The Guest Experience Manager
Dear Judd T,
On behalf of The General Manager and the entire Team, I thank you for sharing your comments, delighted the team looked after you in occasion of an extraordinary event as your 10th anniversary is!
We definitely look at welcoming you again, and doubling up our attention, care and level of service for your next celebration.
We will patiently wait for your return.
Ombretta – The Guest Experience Manager
Thank you for your time on posting this feedback.
We are disappointed to hear that you did not feel comfortable during your stay with us and we would really like to understand better your expectations and your point of view.
We are constantly finding new ways to improve ourselves and gladly accept any feedback that will allow us to do so. So please, at any time at your convenience, feel free to conatct me in person.
We are sorry that you did not like the Teddy Bears in the Lobby and in our Restaurant: we are keeping them because they are loved by most of our guests, the older and more little ones. It's so sweet for us to see the kids nestled on one of the big Teddy bears or it's so nice to see how adults are in a hurry to take a selfie in their company.
As a valuable guest, it is our hope that you may consider to stay again with us: should your future travels bring you back to Florence, please feel free to contact me directly: I will personally ensure that your next stay with us will be a most enjoyable and comfortable one.
Ombretta - The Guest Experience Manager
Allow us first to thank you for choosing the St. Regis Florence to spend such a memorable moment with your sister.
Such nice comment, from a long stay Guest as you are, is invaluable.
It is always a delight to read that our dear guests have enjoyed the Hotel's facilities and friendliness of our associates, as you are all that matters to us and to the entire St. Regis Florence family.
Very much looking forward to your return visit, we remain with our best regards.
Beatrice – The Guest Experience Supervisor
on behalf of the General Manager and the entire Team, allow me to tell you that we are glad to read that we delivered to your family and you on the St. Regis promise of an experience beyond expectation.
From your lovely words, we understand that we woke-up you in the sweetest and softest way is possible, every day through our butler’s service.
We are also happy to know that our Concierge were on hand to guide you in the right direction to some beautiful authentic restaurants.
And what to say morre about our Winter Garden Restaurant? Awarded with a Michelin star in 2014, it's a world of regional epicurean delights and culinary innovation presented by Executive Chef Gentian Shehi, where our kind guests enjoy sophisticated service amid an informal yet bespoke dining experience.
Looking forward to welcoming you back again at The St. Regis Florence.
All our best regards, Ombretta – The Guest Experience Manager