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1 - 6 則評論(共 1,439 則)
翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
1 週前的評論

我使用萬豪積分預訂了這家酒店。我們昇級到套房,提供一個私人管家,並且被特殊服務的非常好。至少可以說套房非常豪華,酒店員工友好,高效,樂於助人。我高度推薦這家酒店。

感謝 David J
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com 查看原文
翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
3 週前的評論

這家酒店是我最喜歡的佛羅倫薩聖雷吉斯酒店。在托斯卡納鄉村的別墅里住了一周,來到這裏,我真的能感受到舊世界的優雅、舒適的傢具和裝飾。酒店很小,感覺像是一家精品酒店的外觀。酒店有着無可挑剔的服務,位置極好,沿河,還會選擇住在這家酒店的!

感謝 Janet R
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St_Regis_Florence,佛羅倫薩聖雷吉斯酒店 的 Guest Relations Manager,回應了這篇評論回應日期:3 週前
Google 翻譯

Dear Janet R,

Thank you very much for having taken the time to review The St. Regis Florence and for having expressed your appreciation of both the refined and historic ambiance as well as of the impeccable service.

We hope to have the privilege to welcome you soon back to St. Regis Florence.

Ombretta- The Guest Experience Manager

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翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
5 週前的評論 透過行動裝置

為了慶祝我和妻子的十周年紀念日,我們在意大利選擇了這家酒店並暫住了三天兩夜。我儘力去尋找這家酒店的不足之處,然而並沒有發現,酒店的房間既寬敞又華麗,窗明几淨。另外,工作人員非常友好而且專業,無論是第一次見面還是最後一次見面。另外,門衛、辦理入住登記前台服務員、禮賓員、管家、接待員、酒吧服務員(特別是Andreas非常棒),還有行李員,他們都非常棒,展示他們的專業服務水平,讓你感到賓至如歸。另外,我沒有機會見到酒店經理,但如果我見到了,我一定會讚揚他或她,因為經理招聘和培養了一批非常出色的員工,併為顧客提供優質的服務。我強烈推薦這家酒店,酒店的位置,食物的質量,客戶服務水平都是非常棒的,最後,非常謝謝這家酒店帶給我們的難忘經歷。

感謝 818juddt
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com 查看原文
St_Regis_Florence,佛羅倫薩聖雷吉斯酒店 的 Guest Relations Manager,回應了這篇評論回應日期:3 週前
Google 翻譯

Dear Judd T,

On behalf of The General Manager and the entire Team, I thank you for sharing your comments, delighted the team looked after you in occasion of an extraordinary event as your 10th anniversary is!

We definitely look at welcoming you again, and doubling up our attention, care and level of service for your next celebration.

We will patiently wait for your return.

Ombretta – The Guest Experience Manager

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2018年10月5日已評論 透過行動裝置

我們夫妻在去托斯卡納的途中在這家酒店住了兩個晚上。恩,這家酒店應該在門口寫清楚它的名字!!!酒店很破舊,讓人感到沉悶,壓抑。大廳和餐館裏面有真人大小的填充動物。看到這是一家聖雷吉斯酒店,我們對它期待很高,但是在任何方面這家酒店都沒有達到我們要求。真的很失望。

感謝 555b2017
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com 查看原文
St_Regis_Florence,佛羅倫薩聖雷吉斯酒店 的 Guest Relations Manager,回應了這篇評論回應日期:2018年10月5日
Google 翻譯

Dear 555b2017,

Thank you for your time on posting this feedback.

We are disappointed to hear that you did not feel comfortable during your stay with us and we would really like to understand better your expectations and your point of view.
We are constantly finding new ways to improve ourselves and gladly accept any feedback that will allow us to do so. So please, at any time at your convenience, feel free to conatct me in person.

We are sorry that you did not like the Teddy Bears in the Lobby and in our Restaurant: we are keeping them because they are loved by most of our guests, the older and more little ones. It's so sweet for us to see the kids nestled on one of the big Teddy bears or it's so nice to see how adults are in a hurry to take a selfie in their company.

As a valuable guest, it is our hope that you may consider to stay again with us: should your future travels bring you back to Florence, please feel free to contact me directly: I will personally ensure that your next stay with us will be a most enjoyable and comfortable one.

Fond regards,

Ombretta - The Guest Experience Manager

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翻譯評論: 此評論由 TripAdvisor 全球志願者翻譯。 查看英文原文
2018年9月28日已評論

我和姐妹們剛從這家酒店住了一個星期回來。從入住到禮賓服務再到水療,一切都絕對是最好的!我會很快再來的。我很喜歡這家酒店以及這裏的一切!!

感謝 Darlz
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com 查看原文
St_Regis_Florence,佛羅倫薩聖雷吉斯酒店 的 The Guest Experience Supervisor,回應了這篇評論回應日期:2018年9月29日
Google 翻譯

Dear Darlz,

Allow us first to thank you for choosing the St. Regis Florence to spend such a memorable moment with your sister.
Such nice comment, from a long stay Guest as you are, is invaluable.

It is always a delight to read that our dear guests have enjoyed the Hotel's facilities and friendliness of our associates, as you are all that matters to us and to the entire St. Regis Florence family.

Very much looking forward to your return visit, we remain with our best regards.

Beatrice – The Guest Experience Supervisor

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2018年9月3日已評論

我的妻子和兩個女兒前往佛羅倫薩參加婚禮,並在瑞吉酒店住了一個星期。從我的房間可以看到阿諾河的美景。我們的房間提供管家服務,早上的咖啡送到房間和早餐。禮賓部的工作人員安排了所有的晚餐預定,並推薦一流的餐廳用餐。這家酒店本身就有一家米其林一星或二星的餐廳,非常出色。我強烈推薦在佛羅倫薩的時候入住瑞吉酒店。

感謝 K3559NFrobertb
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com 查看原文
St_Regis_Florence,佛羅倫薩聖雷吉斯酒店 的 Guest Relations Manager,回應了這篇評論回應日期:2018年9月5日
Google 翻譯

Dear K3559NFrobertb,

on behalf of the General Manager and the entire Team, allow me to tell you that we are glad to read that we delivered to your family and you on the St. Regis promise of an experience beyond expectation.

From your lovely words, we understand that we woke-up you in the sweetest and softest way is possible, every day through our butler’s service.

We are also happy to know that our Concierge were on hand to guide you in the right direction to some beautiful authentic restaurants.

And what to say morre about our Winter Garden Restaurant? Awarded with a Michelin star in 2014, it's a world of regional epicurean delights and culinary innovation presented by Executive Chef Gentian Shehi, where our kind guests enjoy sophisticated service amid an informal yet bespoke dining experience.

Looking forward to welcoming you back again at The St. Regis Florence.

All our best regards, Ombretta – The Guest Experience Manager

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