First of all thank you for sharing your experience with us, it is a true pleasure to read you had a good experience with our staff and that you enjoyed your room.
It is a delight to know that you will definitely returning in the future and we look forward to welcome you back.
Dear Emily M
Thank you for staying with us on your recent visit to Copenhagen and for taking a moment to share your experience with us. I am very sorry to hear about the billing error for your reservation, and completely understand your frustration with this situation. The front desk manager is currently in contact with you regarding this matter and will rectify this as fast as possible.
Clearly on this particular occasion there was a miscommunication between you and the member of staff however please let me assure you that we treat every guest request with empathy.
Again I do apologize for the error on behalf of the entire Team here at the hotel, our goal is to ensure accurate billing for all of our guests and have unfortunately fallen short of that in this instance. I would love the opportunity to make this up to you on your next visit to Copenhagen and redeem ourselves to you.
Dear Callum A
We work hard in exceeding our guest's expectations from us and it's palpable in this case that we fell short. I'm sorry to learn that there was an issue with the lay-out of your bathroom which inconvenienced you. I'd like to assure you that we pay careful attention to your feedback so we can take the immediate steps to correct these flaws. I understand that this will not change your experience but I'm hoping that you can feel confident that we heard your concern. I know that your stay was not as we have wanted it to be but I'd like to still thank you for opting to stay with us. I hope to have the opportunity to show you a trip that aligns with the many 5-star reviews we receive every week.
I am absolutely delighted to read your feedback. Thank you very much for your five star review.
It is our pleasure to see that you had a great time during your stay with us and that the hotel as well as the location and facilities exceeded your expectations. Alan is very special to the hotel a true asset and he will be delighted he made your visit memorable.
I will pass on your comments to all the hotel staff, I am sure everyone will be happy to hear them.
Thank you for choosing to stay at the Crowne Plaza Copenhagen Towers and for taking the time to share your amazing feedback with us.
I am delighted to read that you enjoyed your stay, from the moment you checked in and you were welcomed by Martin. Martin is a true asset to our hotel and I know he will be delighted he helped make your stay special.
At the Crowne Plaza Copenhagen Towers we strive to provide our guests with memorable experiences and excellent services and it is very rewarding to see that we achieved our goal during your time with us.
Once again thank you for your kind words. I and the team are looking forward to welcoming you back very soon.