Thank you for your 5 star review of Black Pearl. It is great to hear that you felt pampered in our Penthouse. We appreciate that European sizes tend to be smaller than that of North America, especially in Iceland, but it is fantastic to hear that you still enjoyed your stay with us and that you found our staff to be friendly and helpful and your stay to be almost flawless. Thank you once again and warm wishes from the team at Black Pearl,
Thank you for sharing your review of Black Pearl on TripAdvisor! We are happy to hear that you enjoyed your stay with us and that there was enough room to accommodate your family in the apartment. We would agree that parking in Reykjavík can be a challenge, so we are very lucky to be able to offer a parking garage to our guests and are pleased to hear that you were able to take advantage of this. Thank you very much for your kind words and for giving us top marks - it really is appreciated.
All the best,
Thank you for the review. However, it looks like you have posted this to the wrong property. Our brochure states check out time is noon and we do not offer a paid late check out as we are unable to guarantee this. I have been abroad for the past week and have had no access to my emails to send any during this time. Any informational emails come directly from our system and not from the manager email account. Could it be that you stayed in an apartment in 18A, which does not belong to Black Pearl, but is in the same building as us? Either way, we do hope you enjoyed your time in Iceland.
All the best,
Thank you for taking the time to leave such a wonderful review of your stay at Black Pearl on TripAdvisor! I am very happy to hear that you felt at home at Black Pearl and that you enjoyed the space. Many guests tell us that they particularly enjoy having a fully equipped kitchen as eating out each night can get expensive in Reykjavík. I am delighted to hear that you found the staff to be helpful and that you enjoyed our central location. Lastly, thank you very much for the recommendation - it really is very much appreciated! I do hope we have the pleasure of welcoming you back to Black Pearl in the future!
Thank you very much for your kind words and positive review on TripAdvisor! We are all delighted to hear how much you enjoyed your stay. I am particularly happy to read that you found the staff to be helpful and that they really helped to make your stay that little more special. We do hope we have the pleasure of welcoming you back to Black Pearl at some point in the future.
Thank you for choosing to stay at Black Pearl and for taking the time to share your review on TripAdvisor. We are sorry to hear that you found our minibar price list to be expensive. We have used your feedback to review the pricing of our minibar and have found that our prices are comparable to that of other hotels in the area. Unfortunately, the levels of tax in Iceland can be quite high for some minibar items and this of course has to be reflected in the price and we are unable to reduce the price of these items. We do have a full mini bar price list in the room folder for guests to look at before choosing to purchase an item. I am, however, very happy to hear that you liked the apartments and I would like to thank you for sharing your pictures for other guests to see.